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Tier I Support Engineer - Evenings
$100,000 - 140,000
Kidwell Drive 1951, Tysons
$100,000 - 140,000
Requirements
Must:
- I hold an Associate’s degree in computer science or a related discipline, with over a year of experience in the Information Technology sector. I understand that an additional two years of IT experience can be accepted in lieu of a degree.
- I possess a fundamental understanding of Networking and Cloud technologies.
- I have practical experience with operating systems such as UNIX/Linux or Windows.
- I am familiar with customer service ticketing systems.
- I can read runbooks and playbooks effectively, providing meaningful summaries for customers.
- I have a working knowledge of Google Workspace Tools including Docs, Sheets, and Slides.
Responsibilities
- I will serve as the first point of contact for all customer service inquiries, answering phones and responding to chats and emails with a customer-first mindset.
- I will maintain the speed of response and resolution as outlined by Service Level Objectives (SLOs).
- I will strive to keep customer satisfaction scores high and adhere to quality standards in the majority of cases.
- I will become well-acquainted with the product and utilize runbooks and playbooks to deliver effective resolutions to customers.
- I will provide personalized assistance to our highest-tier customers, developing an in-depth understanding of their most significant issues and advocating for these matters with engineers and Program Managers.
- This role requires working evening shifts from 2 PM to 10 PM, including a rotating weekend schedule as necessary. The schedule may change based on business demands.
Description
- I have excellent communication skills, both written and verbal. - I have experience using ServiceNow. - I hold a CCNA certification or an equivalent credential. - I possess an active TS/SCI clearance with a Polygraph. - I can remain in a stationary position for about 50% of the time and occasionally need to move around the office to access files, machines, and other resources. - I frequently interact with colleagues, management, and customers.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1121 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Capgemini, DataAnnotation, Pilkington North America Inc., Deloitte, SciTec, Renovo Solutions, AMERICAN SYSTEMS among others, are currently hiring for Support roles in the United States.
The company with most openings is General Dynamics Information Technology as they are hiring for 265 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is General Dynamics Information Technology as they are hiring for 265 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.