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IT Help Desk Agent
43,534 - 49,753 USD
A-Line Staffing
North Central Expressway 425, Dallas
43,534 - 49,753 USD
Requirements
Must:
- I seek candidates with 3-5 years of successful IT Service Desk or Help Desk Support experience.
- You should have experience supporting Apple devices and iOS, as well as Windows PCs and Windows 10/11 OS.
- Familiarity with web-based applications, mobile device management tools, and IT ticketing systems (such as Google Workspace, Slack, MaaS360, Workspace One, etc.) is essential.
- I look for strong analytical and problem-solving abilities.
- Strong customer service skills are required, with a ‘customer first’ mindset and excellent written and verbal communication skills.
- A minimum of a High School Diploma or GED is required; an Associate’s Degree, Bachelor's Degree, or relevant industry training/certifications in Computer Science is preferred.
Responsibilities
- You will resolve day-to-day technical and application issues for our external clinician network and internal employees, including issues with Apple iPhone and iPad devices, Windows and MacOS/iOS, Dell peripherals, and Logitech webcams.
- You will maintain customer engagement through a technical ticketing system, inbound and outbound phone calls, and email channels.
- Responding, coordinating, and monitoring hardware fulfillment requests for laptops, mobile devices/tablets, and other PC peripherals (monitors, keyboards, mice, webcams, etc.) will be a part of your role.
- You will escalate and manage tickets transferred to other departments while keeping customer and ticket documentation up to date.
- Collaborating on ad hoc projects, as needed, will also be part of your responsibilities.
Description
This position offers a pay rate of $23.92 per hour and is located in Dallas, TX, with a work schedule of Monday and Friday remote, and Tuesday, Wednesday, and Thursday onsite. The standard business hours apply, with occasional overtime, weekend, and/or holiday hours required as needed. Please note that this role is a W2 contract position and is not open to C2C or third-party candidates.
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Which companies are hiring for Support Engineer jobs in the United States?
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The company with most openings is Leidos as they are hiring for 213 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 213 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.