1306 IT & Software Developer jobs in the US
Technology Support Engineer L2/L3
$80,000 - 100,000
veraTECH Solutions
Research Boulevard 13740, Austin
$80,000 - 100,000
Requirements
Must:
- 10+ years of experience in IT support roles, with a minimum of 5 years at L2/L3 level in an MSP or similar multi-client setting.
- Strong practical experience with Microsoft ecosystems including Windows Server, Active Directory, Microsoft 365, Azure, as well as networking fundamentals like TCP/IP, DNS, DHCP, and VLANs.
- Established history of resolving intricate escalations and engaging in technical projects.
- Relevant certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator Associate, CCNA, or comparable.
- Exceptional problem-solving abilities, strong customer-facing communication skills, and the capacity to juggle multiple tasks under pressure.
Responsibilities
- Deliver Tier 2 and Tier 3 technical support for environments involving Windows/Linux servers, Microsoft 365/Azure, networking (firewalls, switches, VPNs), virtualization (VMware/Hyper-V), backups, and endpoint management.
- Diagnose and resolve escalated issues related to complex infrastructure, applications, and security, while adhering to SLA requirements.
- Conduct root cause analysis (RCA) for significant incidents and implement preventive strategies.
- Engage in client projects, encompassing system migrations, infrastructure upgrades, new deployments, and technological refresh initiatives.
- Document troubleshooting procedures, generate and maintain comprehensive runbooks/playbooks, and contribute to the internal knowledge database.
- Utilize RMM and PSA platforms (e.g., SyncroMSP) for ticket management, alerting, and reporting.
- Participate in an on-call rotation to provide 24/7 support for critical escalations.
- Mentor L1/L2 technicians, sharing best practices for managing escalations and executing projects.
- Stay updated on industry trends and propose enhancements to elevate service delivery and client outcomes.
Description
We are a premier Managed Service Provider (MSP) dedicated to delivering proactive IT support, cybersecurity, cloud solutions, and infrastructure management for a diverse clientele across various industries. Our team is committed to high-quality service and adept at overcoming complex technical challenges. In this full-time role based in person, we offer comprehensive benefits including dental, health, life insurance, paid time off, professional development assistance, a retirement plan, and vision insurance. If you are a seasoned technician who thrives on overcoming challenging escalations and driving project success, we are eager to connect with you!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1306 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, DataAnnotation, Tech61, Braswell Family Farms, Robertson Hgt Supply Co Of Ohio, Benchmark Electronics, Inc among others, are currently hiring for Support roles in the United States.
The company with most openings is Axelon Services Corporation as they are hiring for 55 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Axelon Services Corporation as they are hiring for 55 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.