Senior Technical Support Specialist

We are looking for a technically inclined individual who possesses knowledge of cloud technologies (REST, HTTP, APIs) and IoT security camera systems. The ideal candidate will have hands-on troubleshooting experience with networking equipment, such as routers, security appliances, switches, and wireless products. It is essential that you demonstrate exceptional customer management skills, manage escalated and upset customers with professionalism and empathy, and exhibit excellent time management abilities. As part of your role, you will provide third-tier escalation support, handle complex multi-system issues, security incidents, and identify critical bugs. You will collaborate closely with Quality Engineering and Engineering teams to replicate issues, validate defects, and assist in product testing. Interactions with customers and partners regarding product-specific concerns across our extensive product range will also be part of your responsibilities. This is a contract position offering a pay range of $30.25 - $36.42 per hour, with an expectation of 40 hours of work each week, in-person.