1126 IT & Software Developer jobs in the US
Requirements
Must:
- Completed vocational training as an IT specialist or equivalent technical qualification in Information Technology.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are preferred.
- 1-3 years of relevant experience in IT support, service desk, or technical support settings.
- Experience providing first and second line support for hardware, software, and end-user devices.
- Familiarity with IT Service Management (ITSM) systems and basic ITIL principles.
- Exposure to supporting users in an international or multi-site context is beneficial.
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Basic understanding of Active Directory, network connectivity, and VPN technologies.
- Experience supporting laptops, desktops, printers, and mobile devices.
- Familiarity with remote support tools and ticketing systems (e.g., ServiceNow).
- Excellent troubleshooting and problem-solving skills with a customer-centric approach.
- Proficient in English (both written and verbal) and knowledge of local language is preferred.
Responsibilities
- Provide deskside and remote technical assistance to business users to ensure stable IT operations.
- Troubleshoot and resolve incidents escalated via the Global Service Desk.
- Record and monitor all activities in the IT Service Management (ITSM) tool.
- Effectively prioritize tasks while keeping users updated on the progress.
- Escalate complex issues to senior IT teams or external vendors as necessary.
- Assist in managing IT hardware assets according to lifecycle management protocols.
- Support the installation, configuration, and relocation of desktops, laptops, and peripherals.
- Maintain accurate asset records and provide reports on equipment status and availability.
- Ensure safe handling and disposal of IT hardware in accordance with company procedures.
- Encourage the use of standard, approved IT equipment and configurations.
- Participate in team meetings and knowledge-sharing initiatives to foster teamwork.
- Travel to nearby gategroup offices as needed to provide on-site assistance.
- Ensure collaborations with IT colleagues and end users remain strong.
- Engage in additional IT support tasks as reasonably assigned.
Description
At gategroup, we seek enthusiastic individuals eager to enhance everyones travel experiences. As an IT Deskside Support Analyst, youll play a vital role in delivering first and second line technical support across our local sites. We offer competitive pay at $28 per hour along with comprehensive benefits including paid time off, 401k with company match, medical and dental plans, life insurance, and employee assistance programs. Based primarily at EWR2, you may need to travel to JFK, LGA, and EWR1 on a rotating schedule. Join us in creating memorable journeys and culinary experiences!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1126 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Infovirtuel, Paxyl inc., Allied Technical Solutions, CMI Financial Group, Seakeeper, Inc., Advanced Test Equipment Rentals among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.