662 IT & Software Developer jobs in the US

eBay jobs

Senior Product Manager, Digital AI Services

$124,000 - 208,300
eBay
W Parmer Lane 7700, Austin
$124,000 - 208,300
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
### - A minimum of 6 years of experience in product management, with at least 2 years focused on AI/ML or data-driven products. - Proven ability to leverage AI to enhance customer experiences and address genuine customer needs (for instance, in conversational AI). - Proficient in using data and insights to identify opportunities, prioritize effectively, and gauge success. - Technical acumen to collaborate efficiently with engineering teams. - Strong ownership mindset that emphasizes action and prioritizes customer and business impact. - Outstanding leadership, communication, and collaboration skills across both technical and non-technical teams. - Experience launching products from concept (0β†’1) and navigating uncertainty confidently. - Background in customer support or self-service sectors is advantageous, although not mandatory. ###

Responsibilities

- Define and spearhead the product strategy, roadmap, and execution for AI Agents and composable AI platforms. - Utilize data and experimentation to inform decisions, assess impact, and drive ongoing improvements. - Convert customer and business insights into clear product direction and requirements. - Bring data, insights, and industry trends to enhance the product experience. - Collaborate closely with design, engineering, and data science to deliver trustworthy, high-quality products at scale. - Foster alignment and build strong partnerships across teams to maintain a focus on shared objectives. - Keep the customer at the forefront of every product decision. ###

Description


At eBay, we see ourselves as more than just a leading global e-commerce platform; we’re reshaping how the world buys and sells. Our platform empowers millions of users across over 190 markets, and we are dedicated to redefining the future of e-commerce for enthusiasts. We value authenticity, encourage bold ideas, and welcome individuality in the workplace every single day. Together, we’re focused on sustaining the future of our customers, our company, and our planet. Join us at the Digital Services AI Product team, where were laying the groundwork for the next generation of help experiences at eBay. Our aim is to make support personal, seamless, and quick, offering assistance exactly when our customers need it. With our vast array of listings and a worldwide community of buyers and sellers, we have a unique opportunity to transform how help is accessed and issues are resolved. Were developing a network of AI Agents and adaptable AI platforms to provide scalable help across all customer interactions.
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You can find Business Specialist salaries in the United States here.

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