4116 IT & Software Developer jobs in the US
IT Service Desk Analyst - Technical Support
$60,000 - 100,000
Yuhaaviatam of San Manuel Nation
Community Center Drive 26569, Highland
$60,000 - 100,000
Requirements
Must:
- High School Diploma or GED is required.
- Associates degree in Computer Science or a related field is preferred.
- At least one (1) year of relevant IT work experience is mandatory.
- General IT Service Desk experience is preferred.
- Proven capability to analyze and diagnose network, computer, or telecom issues.
- Strong problem-solving skills and the ability to work under pressure while following instructions.
- Excellent customer service and communication skills, both written and oral.
- Exceptional interpersonal skills focused on building rapport, active listening, and effective questioning.
- Experience in the Casino or Gaming industry is preferred.
- Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is a plus.
- Strong documentation abilities.
- Quick ability to learn and retain information.
- Ability to communicate ideas in user-friendly language.
- Highly self-motivated and self-directed.
- Strong attention to detail.
- Proven analytical and troubleshooting skills.
- Ability to prioritize and execute tasks efficiently in a fast-paced environment.
- Experience working collaboratively in a team setting is desired.
- Ability to work assigned shifts, including day, swing, and graveyard.
Responsibilities
- Serve as the first point of contact for incoming service desk requests via phone, web portal, email, and chat, ensuring a courteous and timely resolution of user issues while delivering exceptional customer service.
- Prioritize incidents and service requests based on established criteria to meet service level agreements (SLAs), document incidents accurately, and escalate when necessary to the appropriate technicians or teams.
- Utilize remote assistance tools and diagnostic utilities for effective troubleshooting and provide technical guidance to users regarding system issues.
- Maintain detailed records and documentation of service desk interactions and resolutions.
- Research and identify solutions through both internal and external knowledge bases, and learn about the software and hardware supported by the organization.
- Manage the deployment of software to end-user devices including laptops, desktops, and mobile products.
- Develop instructional materials, knowledge base articles, and Frequently Asked Questions (FAQ) lists for both IT team members and end users.
- Communicate SLAs to manage user expectations and offer recommendations for continuous improvement.
- Perform additional tasks as required to support the effective functioning of the department.
Description
At San Manuel, we pride ourselves on being one of the largest private employers in the Inland Empire, deeply invested in the growth, future, and well-being of our staff. We are currently seeking a Service Desk Analyst I to join our dynamic IT Operations team. In this role, you will play a crucial part in ensuring our end users can achieve their business tasks efficiently. We offer a supportive work environment located in a climate-controlled office setting that promotes teamwork and professional development. Join us and be part of a team where your contributions matter!
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You can find Business Specialist salaries in the United States here.
How many Business Specialist jobs are in the United States?
Currently, there are 4116 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the US a good place for Business Specialists?
The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
Gatestone & Co. Inc, D3 Security Management Systems, The Dufresne Group (TDG), GINGER Telecom, GE Aerospace, Glotel, AMERICAN SYSTEMS among others, are currently hiring for Business roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 301 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Judge Group, Inc. as they are hiring for 301 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.