IT and trial support technician

- Provide efficient daily technical support to attorneys and staff, swiftly addressing hardware, software, and network issues to minimize downtime and bolster productivity. - Ensure smooth setup and technical support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools. - Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to guarantee consistent performance across the organization. - Aid trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools. - Monitor and uphold system functionality, escalating issues when required and coordinating with IT vendors or internal teams for prompt resolution. - Document support requests, solutions, and procedures to enhance response times and maintain an organized support workflow. - Assist in technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology. - Contribute to maintaining a secure technological environment by following cybersecurity best practices and protecting sensitive information in accordance with firm policies.