794 IT & Software Developer jobs in the US
Technical Support Specialist
$46,092 - 60,000
Willow Bend Systems
Dallas Parkway 19111, Dallas
$46,092 - 60,000
Requirements
Must:
- I require a candidate with at least 2 years of hands-on experience in IT support or help desk positions, ideally in a Managed Service Provider (MSP) environment.
- You should be proficient with Microsoft 365, Azure, Active Directory, and remote desktop support.
- A strong understanding of key networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls is essential.
- Familiarity with Citrix, VMware, SonicWall configuration, and switch navigation is necessary.
- It’s preferable to have experience with ConnectWise, Datto, and RMM platforms.
- Comfort with security tools like Huntress, Field Effect, or Blackpoint is expected.
- Strong written and verbal communication skills are required, as I need someone who can explain technical issues clearly and patiently.
- I am looking for someone who is organized, reliable, and capable of managing multiple tickets/tasks at once.
- Industry certifications such as CompTIA A+/Network+ or Microsoft MCP will be considered an advantage.
Responsibilities
- My new team member will provide Tier 1 and Tier 2 support to end users via phone, remote desktop, and on-site visits.
- You will troubleshoot and resolve technical issues related to Citrix, VMware, Active Directory, Microsoft 365, and Azure.
- The role entails configuring and maintaining SonicWall firewalls, switches, and Aruba wireless access points.
- You’ll support various network services, including DNS, DHCP, VPNs, and SMTP.
- Responsibilities include diagnosing and resolving issues with endpoints, remote access, printing, and third-party applications.
- I expect you to manage user accounts, groups, and permissions through Active Directory and Azure AD.
- It’s important for you to maintain thorough and accurate documentation within ConnectWise, including ticket notes, resolutions, and system changes.
- You will leverage Datto for backup management, remote access, and proactive device monitoring.
- Utilizing tools like Huntress, Field Effect, and Blackpoint to respond to and document security alerts is also part of the role.
- You will participate in IT infrastructure projects, upgrades, rollouts, and preventative maintenance.
- Collaboration with team members to resolve escalated tickets and mentor Level 1 technicians will be necessary.
- Delivering exceptional customer service by communicating solutions clearly and setting appropriate expectations is a priority.
Description
I am excited to invite applications for the position of Level 2 Technician / Help Desk Technician / System Administrator within our fast-growing Managed IT Services team located in Dallas, TX. This is a full-time, on-site role ideal for a proactive and detail-oriented professional who excels in a service-driven, fast-paced environment. Even though this position is highly technical, it is also highly customer-facing. You will balance your time between solving complex IT problems and communicating effectively with users in a professional and friendly manner. You’ll manage a variety of technologies, process service tickets, and help drive problem resolution from start to finish. This position also presents a significant opportunity for career growth in areas such as systems administration, networking, and security, all while working alongside a close-knit, skilled team. Joining us means being part of a company that values innovation and integrity. We offer a competitive salary ranging from $48,000 to $60,000 annually based on experience, along with comprehensive health and dental insurance, generous paid time off, holidays, and opportunities for professional development. We're an established company committed to growth, and we celebrate diversity and inclusion in the workplace.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, D3 Security Management Systems, MAK Consulting Group, McCrae Recruiting Inc., Archon Systems Inc, Puter Technologies Inc., Giesecke+Devrient among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 140 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 140 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.