1629 IT & Software Developer jobs in the US
Technical Support Specialist
$33,280 - 33,280
Wholesale Payments Inc
Frankford Avenue 7016, Lubbock
$33,280 - 33,280
Requirements
Must:
- 2-4 years of experience in a technical support or similar role
- Proven experience in a technical support or customer service position, preferably in a tech-focused environment
- Comprehensive understanding of stand-alone terminals and related services
- Strong problem-solving abilities with proficiency in troubleshooting software and technical issues
- Excellent verbal and written communication skills
- Detail-oriented with a strong focus on organization and multitasking
- Resilient and composed under pressure, skilled at handling challenging situations
- A team-oriented individual with the ability to work independently when necessary
- Bilingual preferred
Responsibilities
- Provide timely and precise responses to customer inquiries via phone and email
- Deliver detailed product information and expert technical support for our stand-alone and virtual terminals
- Efficiently manage and resolve customer support tickets within defined Service Level Agreement (SLA) guidelines
- Collaborate with sales representatives to effectively resolve customer issues
- Diligently document all customer interactions, including inquiries and feedback
- Utilize critical thinking and decision-making skills to balance customer satisfaction with company profitability
- Maintain regular communication with the Supervisor and Manager of Technical Support
- Stay updated on system changes, product updates, and new offerings relevant to the department
- Escalate complex issues to the appropriate internal teams as required
- Ensure detailed and accurate account annotations after every service interaction
- Exhibit unwavering motivation and energy to consistently deliver a wow experience to our clients
- Adapt to various support roles as needed, responding to the organizations evolving needs
Description
We are a dynamic company seeking a highly motivated Technical Support Teammate to join our exceptional service team. Our role is crucial in ensuring customer satisfaction by effectively addressing and resolving technical inquiries related to our products or services. We offer a full-time position with a pay starting from $16.00 per hour, along with benefits including 401(k), health, dental, and vision insurance, and paid time off. If you are passionate about technology and delivering outstanding service, we encourage you to apply and become a part of our collaborative environment in Lubbock, TX.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1629 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Neptronic, Fort44 Inc., Damotech, D3 Security Management Systems, Vivalink, VenHub, Navy Federal Credit Union among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 151 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 151 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.