IT Support Specialist

- I will serve as the first point of contact for employee technical support, responding to IT helpdesk tickets, emails, and calls from employees seeking assistance. - I will troubleshoot and diagnose hardware, software, and network-related issues. - I will provide prompt and effective solutions to technical problems while ensuring high levels of customer satisfaction. - I will escalate complex issues to the relevant IT teams or vendors as needed. - I will document and track all support interactions and resolutions in the ticketing system and regularly triage incidents. - I will participate in after-hours emergency call-outs as necessary. - I will coordinate the issuance and retrieval of cell phones according to company policies and maintain an accurate inventory of cell phones and related equipment. - I will configure and set up cell phones with the required applications, security settings, and email accounts. - I will monitor cellular plans for cost-efficiency and collaborate with procurement for ordering new devices. - I will assist employees with technology setup and troubleshooting inquiries, providing guidance on best practices for device security and data management. - I will develop and update user guides, FAQs, and knowledge base articles about cell phone usage and IT procedures and conduct training to improve understanding of cell phone features and processes. - I will track technology asset assignments and manage the lifecycle of those assets while collaborating with other IT teams to address cross-functional technical issues. - I will assist in implementing IT projects and initiatives.