IT Support Specialist

- I will add, modify, and maintain the company directory for system access and controls, addressing personnel changes such as onboarding, terminations, and promotions. - I am responsible for managing and upkeeping the company’s IT infrastructure, including hardware, software, and networks. - I will troubleshoot and resolve technical issues quickly and efficiently. - I will install, configure, and update software and hardware components as needed. - I am tasked with monitoring system performance and ensuring the security of all IT systems. - I will provide technical support and training to staff members. - I will collaborate with other departments to identify and implement effective IT solutions. - I will maintain documentation of IT processes and procedures. - I will stay updated with the latest technology trends and best practices. - I will control and assign all computer software and programs, including third-party items such as server access, accounting programs, and door security, as necessary. - I will source, maintain, and properly dispose of IT assets, including telephones, tablets, computers, servers, and other related items. - I will implement and provide training on various software systems. - I will monitor security and execute necessary security measures. - I will manage user accounts, permissions, and access controls for third-party software and systems, closely coordinating with internal teams. - I will install, configure, and update third-party software and hardware components across the organization. - I will collaborate with the software development team to ensure the seamless integration of third-party tools with custom in-house solutions. - I will responsibly plan and manage the budget for the department while ensuring expectations are met. - I will communicate with coworkers, management, and clients with positivity and a willingness to assist. - I will serve as an active safety role model and adhere to all safety requirements. - I will embody Wescom's core values of Building Customers for Life, Serving with Integrity, Empowering People, and Creating Opportunities.