2129 IT & Software Developer jobs in the US
Customer Resolution Specialist
$172,000 - 212,000
Wells Fargo
Jordan Creek Parkway 1600, West Des Moines
$172,000 - 212,000
Requirements
Must:
- Minimum of 2 years of experience in a Financial Services environment or equivalent, including work experience, training, military experience, or education
- At least 2 years of experience in a Call Center setting preferred
- Proficient in reading and interpreting legal documents
- Proven ability to meet high production and quality standards
- Strong capability to manage and resolve escalated and intricate customer issues
- Skilled in researching and responding to customer inquiries with precise information
- Excellent analytical skills with a keen eye for detail and accuracy
- Ability to perform well in a structured yet flexible and dynamic call center environment
- Outstanding written and verbal communication skills
- Competent in navigating multiple computer systems, applications, and utilizing search tools effectively
- Capable of working both collaboratively within a team and independently
Responsibilities
- Assist both internal and external customers with inquiries and complaints regarding our financial products and services
- Determine suitable actions, conduct investigations to identify issues, and process complex transactions online
- Execute initiatives to resolve client concerns while reviewing complaints for regulatory and non-regulatory flags and classifying risks in our case management system to ensure compliance with internal standards
- Follow directions from supervisors and escalate complex client issues to more experienced team members
- Engage with both internal and external customers to address raised concerns and identify appropriate solutions
- Act as a mediator to settle disputes, negotiate outcomes, and finalize settlements accordingly
Description
We are Wells Fargo, dedicated to building a better banking experience through exceptional talent and commitment. We are seeking a Customer Resolution Representative to join our Consumer and Small Business Banking Operations team located at 800 Jordan Creek Pkwy, West Des Moines, IA. This position offers a hybrid work schedule post-training, which may last from 6 to 8 weeks, and involves working from 10 AM to 7:30 PM on weekdays and Saturdays. We pride ourselves on fostering a diverse and inclusive workplace and offer equal opportunities for all qualified candidates. Our employees play a crucial role in cultivating strong customer relationships while adhering to a compliance-focused culture. Join us in achieving our goals while developing your career.
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The company with most openings is Boeing as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.