4537 IT & Software Developer jobs in the US

WealthCharts jobs

Technical Support Rep - IT troubleshooting

$40,000 - 60,000
WealthCharts
West Main Street 747, Lake Geneva
$40,000 - 60,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience with technical troubleshooting is highly desirable - Self-motivated individual with exceptional attention to detail - Strong written and verbal communication skills - Ability to manage multiple priorities concurrently and with confidence - Highly proficient in PC usage and quick to learn new software applications - Comfortable working independently as well as within a collaborative team environment - Professional and discreet when handling sensitive financial information

Technologies

Marketing

Responsibilities

- Manage incoming and outgoing calls and emails professionally, fostering relationships with customers, speakers, and contributors - Diagnose and resolve technical issues, escalating as necessary - Gain in-depth knowledge of our products and services to confidently address inquiries and process orders - Update website content as required - Utilize our CRM and ticketing systems, offering feedback to enhance customer support operations - Engage in additional cross-functional duties according to company requirements and personal interests (such as marketing, product testing, advertising, etc.)

Description


We are excited to invite you to join us at WealthCharts, where we operate out of our new 10,000 sq. ft. Global Headquarters and Training Center. As we continue to grow both domestically and internationally, with new brokerage integrations and expanding product offerings, we are actively seeking three more Technical Support and Customer Care team members to assist our globally dispersed user base. Enjoy a role in which your contributions truly matter within a dynamic, high-growth environment that promotes innovation. Located in picturesque Lake Geneva, WI, with easy access and private parking, we offer on-the-job training and significant opportunities for career advancement within the fintech sector.
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You can find IT Support Engineer salaries in the United States here.

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