1762 IT & Software Developer jobs in the US
Technology Specialist, IT and Support
$47,778 - 58,698
Watertown Savings Bank
Main Street 60, Watertown
$47,778 - 58,698
Requirements
Must:
- Bachelors degree preferred, or equivalent education and relevant banking or financial services experience
- Proficiency in desktop systems, Microsoft Office Suite, and banking-related applications
- Ability to work independently and collaboratively with IT staff, vendors, and business partners
- Understanding of information security principles and data privacy regulations relevant to a regulated banking environment
- Strong analytical and research skills
- Effective problem-solving abilities
- Excellent organizational skills
- Outstanding verbal and written communication skills
Responsibilities
- Assist the Senior Technology Specialist in managing and maintaining the Microsoft server environment, including user account management and software updates
- Coordinate with third-party service providers for support of end-user workstations, printers, and other peripherals; conduct repairs or arrange for vendor services as authorized by the Network Manager
- Provide exceptional customer service by addressing employee inquiries concerning hardware and software issues via phone, email, or in person; document issues and solutions in the IT ticketing system promptly
- Install, configure, and support software applications, encompassing Microsoft products and specific banking systems; prepare and deploy new PCs and related equipment for staff
- Offer backup support for the IT Application Specialist, aiding with user support, troubleshooting issues, and routine operational tasks associated with the Fiserv Cleartouch core banking system and Nautilus application
- Assist with granting application access, basic configuration, and issue escalation for Cleartouch and Nautilus, adhering to documented procedures and internal controls
- Maintain accurate records of computer hardware and software assets; update inventory systems and generate necessary reports
- Acquire IT equipment and software as directed by the SVP of IT or Network Manager, in line with Bank purchasing protocols
- Generate daily and monthly IT operational reports as requested; conduct routine system and security report reviews, escalating any identified issues to IT Management
- Participate in the installation, upgrade, and maintenance of systems and infrastructure projects as assigned
- Build and nurture positive working relationships with employees and departments to effectively meet business needs
- Participate in a rotating Saturday support schedule as needed
- Represent the Bank at local community events and business organizations to support outreach and engagement initiatives
- Perform additional duties as assigned
Description
Watertown Savings has been a dedicated provider of banking services since 1870 and leads the way in community involvement, offering exceptional services in a friendly, professional environment. We strive to empower our customers, communities, and employees, ensuring we help them achieve their goals. We are currently seeking a Technology Specialist to become a part of our Information Technology Team. This role requires expertise in maintaining and supporting our network infrastructure and end-user computing environments, with an emphasis on customer service and compliance with bank policies. Our employees enjoy a competitive compensation and benefits package that includes medical, dental, and life insurance, a 401k with company match, and tuition assistance, among other perks. We believe Watertown Savings is a great place to work!
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The company with most openings is Jobot as they are hiring for 130 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.