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Walmart jobs

Data Scientist - Conversational Commerce Engagement

$169,000 - 338,000
Walmart
SW 8th Street 810, Gravette
$169,000 - 338,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 7+ years of experience in data science, applied AI, or machine learning with a strong emphasis on personalization, conversational AI, or decision-making systems - Proven technical leadership in experiences driven by large language models (LLMs), customer engagement modeling, or agentic applications - In-depth expertise in hybrid modeling (LLM and structured ML), dialogue state modeling, or sequential decision processes - Experience in crafting or improving persistent memory systems for user modeling - Capability to transform innovative ideas into deployed, scalable systems with measurable outcomes - Excellent communication and collaboration abilities, with a background in achieving consensus across science, product, and engineering teams - Ph.D. or Masters degree in Computer Science, Machine Learning, or a relevant domain is preferred - Familiarity with conversational commerce, recommendation systems, or task-oriented dialogue agents is advantageous - Knowledge of contextual bandits, reinforcement learning, or user modeling on a large scale - Experience with memory-augmented LLMs or long-context transformer systems is a plus - A history of contributions to open-source projects, publications, patents, or public speaking in applied AI or natural language processing (NLP)

Technologies

AI
LLM
Machine Learning
UX UI Design

Responsibilities

- Design and create models that facilitate agent-led engagement, including topic suggestion and conversation continuation based on user context and understanding - Develop systems that integrate LLMs with traditional machine learning approaches to identify high-value engagement moments and select suitable actions or content - Implement real-time ranking and decision-making systems that factor in customer history, behavioral cues, and state of conversation - Establish and prototype memory frameworks that support ongoing customer profiles and adaptable preferences - Collaborate with platform and infrastructure teams to embed memory and decision-making modules into the comprehensive conversational system - Work closely with product, UX, and engineering teams to integrate proactive suggestions seamlessly and meaningfully within conversations - Contribute to research and evaluation strategies to assess engagement, relevance, conversion rates, and long-term effectiveness - Review system-level decisions to ensure safety, user experience, and alignment with brand values - Act as a technical advisor and thought partner to the Director of Agent-Led Engagement and other senior leaders in agentic AI

Description


At Walmart, our Next Gen Commerce team is at the forefront of transforming the shopping experience through intelligent, proactive agents that elevate customer interactions. This position offers a unique opportunity to lead innovative projects in conversational AI and personal engagement strategies. We provide a competitive salary along with performance-based bonuses and an extensive range of benefits, including health coverage (medical, vision, and dental), financial advantages such as 401(k) and stock purchase options, generous paid time off, and support for various personal and family needs. We are located in Bentonville, Arkansas, and our work culture promotes collaboration, innovation, and inclusion.
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