886 IT & Software Developer jobs in the US
IT Support Specialist - Helpdesk/Deskside
$65,000 - 70,000
WTEC Energy
Hillside Avenue, Hasbrouck Heights
$65,000 - 70,000
Requirements
Must:
- Minimum of 2 years experience in IT support (helpdesk, deskside, or MSP environment)
- Proficient in troubleshooting Windows systems; basic knowledge of Active Directory and Microsoft 365
- Familiarity with ticketing systems and customer-focused support
- Capability to articulate technical concepts to non-technical users
- Excellent documentation and time management abilities
- Valid drivers license for multi-site support (if applicable)
- Preferred: Experience with Intune/Endpoint Manager, Autopilot, or equivalent tools
- Preferred: Understanding of EDR tools like Defender for Endpoint, SentinelOne, or CrowdStrike
- Preferred: Basic PowerShell for troubleshooting and automation
- Preferred: Experience with VoIP/Teams Phone
- Preferred: CompTIA A+/Network+ or similar qualifications
Technologies
Active Directory
Microsoft 365
VPN
Office 365
Responsibilities
- Deliver Tier 1–2 support through our ticketing system, via phone, email, or in person as required
- Diagnose and resolve issues related to Windows 10/11: login/access, performance, updates, drivers, printers, VPN/Wi-Fi
- Assist with Microsoft 365 applications: Outlook, Teams, SharePoint, OneDrive, along with assigned user/admin tasks
- Provision and set up endpoints, including imaging, installation, encryption, security measures, and standard software
- Facilitate onboarding and offboarding procedures: managing accounts, licenses, group memberships, MFA, and device setups/returns
- Oversee and troubleshoot printers (both networked and USB), label printers, scanners, and other peripherals
- Conduct basic network troubleshooting, including DHCP/DNS, Wi-Fi, cabling, VLAN awareness, and switch port checks
- Document solutions, develop and update knowledge base articles, and maintain current asset records
- Appropriately escalate issues to infrastructure/security teams and ensure closures are followed up on
- Aid in patch management, endpoint compliance, and security best practices (e.g., AV/EDR, MFA, least privilege)
- Participate in site visits, after-hours maintenance, or on-call rotations as needed
Description
We are seeking an IT Support Specialist to join our team. In this role, you will be the front-line support for our employees, addressing technical issues across desktops, laptops, mobile devices, and more. We offer a supportive work environment, where you will actively participate in onboarding/offboarding, maintain endpoint security, and ensure our users have a seamless experience through effective communication. The position is based on-site, with opportunities for hybrid work depending on company needs. Our compensation package includes a competitive salary along with benefits such as 401(k) with matching, health and dental insurance, life insurance, paid time off, and tuition reimbursement.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 886 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, D3 Security Management Systems, LYNKED Inc., Confidential, DataAnnotation, Dataworks Consulting Group, ENSCO, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 76 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 76 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.