1373 IT & Software Developer jobs in the US

WINFertility jobs

Technical Support Engineer

$60,000 - 60,000
WINFertility
American Lane, Greenwich
$60,000 - 60,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- We require a bachelors degree in Information Technology, Computer Science, or a closely related field, or an associate degree in a related area combined with relevant certifications and equivalent experience. - We require at least 2 years of experience in IT network support or help desk environments. - We expect proficiency in installing and supporting Windows 10, Microsoft Office, and Windows Server 2008, 2012, 2016, and 2019. - We require hands-on experience with desktop and networking hardware, TCP/IP, DHCP, DNS, Active Directory, DFS, GPO, VMware, SAN, and data/file security. - We value strong problem-solving, prioritization, and task ownership skills with a sense of urgency. - We require excellent written and verbal communication abilities. - We look for a professional, positive, and courteous demeanor with patience for users of varying technical skill levels. - We seek a self-motivated team player who can thrive in a fast-paced, rapidly growing environment. - We require strong analytical ability, multitasking skills, and keen attention to detail.

Technologies

Active Directory
TCP/IP
VMware

Responsibilities

- We provide first-line support for onsite and remote users in a secure help desk environment. - We handle technical assistance and installation support for servers, workstations, laptops, and smartphones. - We upgrade hardware and software to maintain strong workstation performance. - We set up, test, install, and update operating systems and application software. - We administer and maintain core systems such as Active Directory, MS Exchange 2016, VMware, endpoint management tools, Mitel phone systems, and printers. - We collaborate with infrastructure and database administrators, system integration and project managers, and our onsite and offshore software development teams. - We coordinate with IT vendors for hardware, software, communications, and related services. - We troubleshoot network equipment, printers, and business-critical applications. - We support the rollout of new hardware and software solutions, including recommending upgrades and new purchases. - We participate in after-hours on-call coverage and scheduled maintenance as needed. - We manage assigned support tickets through completion and ensure final resolution in our internal help desk system.

Description


We are WIN, the countrys largest and most experienced fertility benefit management company, with more than 20 years of experience supporting family-building benefits through compassionate service and high-quality providers. We deliver inclusive solutions for employers, health plans, and individual patients across integrated fertility care, pharmacy, reproductive genetics, surrogacy, and adoption. Our mission is to help build families by connecting people with leading doctors, technology, and emotional support at the lowest possible cost. In this full-time, in-person Technical Support Engineer role based in Greenwich, CT, we offer a competitive compensation package and comprehensive benefits, including paid time off, medical, dental, vision, life and disability insurance, HSA and FSA options, 401(k) with company match, pet insurance, employee assistance support, and workplace perks such as access to a fitness center and free indoor parking at our main office.
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