4649 IT & Software Developer jobs in the US
Requirements
Must:
- 2+ years of experience in IT support or help desk roles, ideally in an MSP setting.
- Strong understanding of Windows Server, Active Directory, Microsoft 365, and networking concepts.
- Excellent communication skills, with the ability to convey technical information to clients clearly.
- Experience in troubleshooting cybersecurity, backup, and disaster recovery challenges.
- Solid problem-solving abilities and attention to detail.
- Previous customer service experience in a public-facing role.
- Valid drivers license and capability to commute to Lafayette, CO.
- Familiarity with RMM, PSA, and ticketing systems is preferred.
- Knowledge of ITIL frameworks is a plus.
- Experience with virtualization technologies (VMware, Hyper-V) is advantageous.
- Cloud platform knowledge (Azure, AWS, Google Workspace) is desirable.
- Industry certifications (CompTIA Net+, A+, Security+, etc.) are considered a benefit.
Responsibilities
- Act as the technical lead for all assigned projects, ensuring their successful planning, execution, and completion.
- Collaborate with project management and service teams to outline technical needs and best practices.
- Provide hands-on support during new deployments, migrations, and upgrades.
- Diagnose and resolve technical issues associated with projects.
- Maintain documentation of project progress and outcomes to enhance future methodologies.
- Address cybersecurity incidents promptly to ensure rapid detection and response.
- Perform technical procedures in monthly checklists for all clients to maintain compliance and operability.
- Function as the primary escalation point for Tier 1 and junior Tier 2 technicians.
- Troubleshoot advanced issues related to ViaTeks technology stack.
- Deliver remote and onsite technical support as necessary.
- Ensure comprehensive ticket documentation and prompt resolutions within the MSP ticketing system (Autotask/ITGlue).
- Standardize troubleshooting guidelines and create helpful resources for Tier 1 technicians.
- Participate in the on-call rotation for after-hours support as required.
- Maintain a friendly, professional demeanor in every client interaction.
- Communicate effectively with non-technical users to ensure understanding of issues and solutions.
- Identify recurring issues proactively and suggest permanent improvements to service quality.
- Conduct technology assessments for clients and recommend enhancements.
- Serve as the primary expert for onboarding new clients, ensuring a smooth transition to our MSP services.
- Partner with sales, project management, and technical teams to create and execute a structured onboarding process.
- Configure and document new client environments to align with internal standards and best practices.
- Educate new clients about MSP processes, tools, and expectations to build lasting partnerships.
- Regularly evaluate onboarding processes to find opportunities for improvement.
- Act as a contact point for new clients during onboarding, ensuring their technical requirements are addressed efficiently.
- Continuously learn and implement emerging technologies within our MSP framework, ensuring seamless client integration.
- Develop expertise in our technology stack, including Endpoint Detection & Response (EDR), backups, and email security solutions.
- Train and mentor other team members on best practices for using our technology tools.
- Ensure accurate tracking of licensing and usage for all technologies, supporting accurate billing and resource deployment.
- Stay informed about cybersecurity trends and compliance standards to proactively manage security issues for internal operations and client environments.
- Mentor and coach Tier 1 technicians towards Tier 2 capabilities.
- Offer technical training to junior staff and internal teams, document feedback during coaching sessions.
- Collaborate with the Automation Team to optimize workflows and reduce repetitive tasks.
- Contribute to developing IT best practices, security policies, and operational protocols.
- Engage in strategic planning to enhance service delivery.
Description
We are ViaTek, a well-established and stable Managed IT Services Provider located in Lafayette, CO, celebrating 26 years of excellence. Our focus is to deliver comprehensive in-house IT services, ensuring a client-centered approach without the burden of additional costs through a flat-fee pricing model. We prioritize creating long-term, fulfilling client relationships and foster a work environment that values real-world experience over formal qualifications. Our culture is low-ego and unruffled, emphasizing collaboration and professional growth. This is a full-time position primarily based in our Lafayette office, with a work schedule from Monday to Friday and occasional weekend coverage. We offer a competitive salary ranging from $50,000 to $65,000, along with attractive benefits such as unlimited PTO, various health benefits, and a supportive atmosphere for career advancement.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4649 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GE Aerospace, Snaplii, Infostrux Solutions Inc, Cluster Systems, Transport-Bourassa, Ekxpert Placement Services, D3 Security Management Systems among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 391 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 391 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.