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Senior Genesys Developer
120,000 - 160,000 USD
Vanguard
North Tryon Street, Charlotte
120,000 - 160,000 USD
Requirements
Must:
- I have strong proficiency in Genesys Framework, Genesys SDK, and related technologies.
- I possess experience with cloud-based Genesys solutions (e.g., Genesys Cloud).
- I am proficient in programming languages such as Java, C#, or Python.
- I excel in problem-solving skills and can work efficiently under pressure.
- I have strong communication and interpersonal skills.
- I have a proven ability to lead and mentor a team of developers.
- I have experience with the Agentic AI Framework.
- I hold a Bachelor’s degree in Computer Science, Engineering, or a related field.
- I have over 7 years of experience in Genesys development and architecture.
Responsibilities
- I will design, develop, and implement Genesys-based solutions to meet business requirements for our modernized Contact Center product.
- I will lead the architectural design and future state planning for our Genesys platform within the Contact Center solution.
- I will collaborate with cross-functional teams to ensure seamless integration and deployment of Genesys solutions.
- I will provide technical leadership and mentorship to junior developers.
- I will troubleshoot and resolve complex technical issues related to Genesys applications.
- I will stay up-to-date with the latest Genesys technologies and industry trends to drive innovation.
- I will ensure the scalability, reliability, and security of Genesys solutions.
Description
At Vanguard, we don't just have a mission—we're on a mission to work for the long-term financial wellbeing of our clients. We aim to lead through products and services that transform our clients' lives and nurture our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Vanguard is committed to diversity, equity, and inclusion (DEI), which is central to our ability to deliver on our mission. We strive to create a work environment that is inclusive, equitable, and diverse, enabling our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
We recognize that cultivating DEI benefits our entire organization, and everyone shares accountability for our progress—from our senior leaders to crew members. Together, we are on a mission fueled by diverse voices and supported by a culture of care.
Our DEI journey has no finish line; our commitment remains enduring as we focus on the path ahead.
Additionally, Vanguard has implemented a hybrid working model for most of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is critical for supporting long-term client outcomes and enriching the employee experience.
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