1634 IT & Software Developer jobs in the US
Digital Transformation Manager - Tech Focused
$165,942.4 - 211,952
Valley Water
Almaden Expressway 5750, San Jose
$165,942.4 - 211,952
Requirements
Must:
- Five (5) years of progressively responsible experience in records management, helpdesk management, library services, or a related field.
- A minimum of two (2) years in a supervisory or program management role.
- Proven experience in managing large-scale records collections, including both off-site archival storage and on-site digital information.
- Background in overseeing help desk functions and familiarity with call center automation.
- Experience in administering Public Records Act requests and handling legal records production.
- Demonstrated leadership in technology implementations, system migrations, or automation initiatives focusing on records or information management.
- Strong customer service skills with an emphasis on balancing service quality, legal compliance, and operational efficiency.
- Excellent communication abilities for conveying complex records and technical concepts to diverse audiences.
- Strong analytical and project management skills capable of evaluating operations and implementing customer-centered solutions.
- Knowledge of records management, information governance, and library science principles, including generally accepted recordkeeping practices.
- Familiarity with federal and state laws regarding public records, particularly the California Public Records Act.
- Educational qualifications equivalent to a degree from an accredited four-year institution in records management, library sciences, or related fields.
- A Certified Records Manager (CRM) designation is highly valued.
Responsibilities
- Act as the main contact point for internal staff, legal teams, external agencies, and the public regarding records and information access.
- Provide prompt, accurate, and courteous responses to Public Records Act and internal requests for information.
- Develop service standards, workflows, and performance metrics to maintain a consistent, customer-focused experience.
- Offer guidance and training to departments and requestors about the availability of records, processes, and regulatory timelines.
- Oversee the enterprise helpdesk function related to Records, Library, and IT service requests and incidents.
- Lead daily operations of the helpdesk, including call intake, ticket management, and resolution workflows.
- Establish triage processes for effective prioritization and routing of incidents based on urgency.
- Manage call queue to balance workload and meet service level objectives.
- Define and track helpdesk performance metrics including response times and customer satisfaction.
- Implement strategies to reduce repeat incidents and improve service efficiency through knowledge sharing and self-service options.
- Ensure documentation and ticket auditing meet compliance and governance requirements.
- Evaluate service performance and drive process enhancements for greater operational efficiency.
- Maintain a customer-service-oriented culture focused on professionalism and measurable outcomes.
- Collaborate with IT operations and library services for seamless cross-functional issue resolution.
- Monitor records and library program effectiveness and identify areas for improvement.
- Ensure the security and proper management of sensitive records.
- Develop and test disaster recovery plans for all forms of records.
- Lead initiatives for automation within records workflows and implement digital records management systems.
- Maintain the organization and preservation of both on-site and off-site records and reference materials.
- Respond to Public Records Act requests and manage compliance with applicable laws.
- Oversee responses to legal demands for records coordination with legal counsel.
- Plan and manage staff and resources effectively, including budgeting and program updates for leadership.
Description
At Valley Water, we are on the lookout for exceptional candidates to join our team as a Digital Transformation Manager. This role focuses on overseeing the organization, maintenance, and accessibility of our records and reference library collections, placing a strong emphasis on providing high-quality service. Our commitment is to create a respectful and inclusive workplace that values diverse perspectives. We believe this approach enables us to serve our community more effectively. With a budget of $964 million and over 900 staff members, our main office located in San Jose ensures that we deliver vital services like water supply, flood protection, and environmental stewardship. This position offers a hybrid telework schedule post-probation, allowing our employees a flexible work-life balance.
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Which companies are hiring for IT Manager jobs in the United States?
Bank of Canada, Vortex Solution, Neptronic, Levven Electronics Ltd., DataAnnotation, Confidential, MTech Systems among others, are currently hiring for Manager roles in the United States.
The company with most openings is Jobot as they are hiring for 145 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.
The company with most openings is Jobot as they are hiring for 145 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.