IT Service Desk Technician

- Monitor and address Service Desk tickets promptly - Collaborate with requesters to gather all relevant information necessary for swift resolution - Provide updates to requestors regarding the status of their cases to ensure service satisfaction - Assist users in resolving issues related to system access, password resets, printer functions, application queries, and other technology-related matters - Train users on the effective use of hardware and software, and develop training resources - Prepare equipment for employee use, ensuring proper setup of cables, operating systems, and necessary software - Conduct diagnostics and refer to technical documentation as needed to troubleshoot issues - Elevate complex inquiries or serious incidents to supervisors as warranted - Adhere to the companys policies, procedures, and compliance standards in all actions - Manage and monitor inventory of hardware, including asset and software license oversight - Exhibit flexibility in work schedule to support 24/7 operations of critical systems - Employ independent problem-solving and a systematic troubleshooting approach to overcome challenges - Collaborate effectively as part of a fast-paced, customer-focused service team - Maintain current knowledge of industry trends by attending conferences and seminars when appropriate