Part-Time Desktop Support Technician

- We need at least 5 years of hands-on desktop support experience. - We require strong working knowledge of Windows 10/11, including system logs and diagnostic utilities. - We need experience with Windows Deployment Services (WDS) or comparable imaging platforms. - We expect candidates to be comfortable handling ticket queues and meeting service-level targets. - We require excellent written and verbal communication skills. - We need experience installing, upgrading, and maintaining software and hardware. - We require experience troubleshooting VoIP and softphone applications. - We look for familiarity with Active Directory fundamentals. - We require experience using remote support tools. - We need an understanding of call center workstation performance requirements. - We require open availability to support business needs. - We prefer experience with RingCentral, Genesys Cloud, or similar contact center platforms. - We prefer familiarity with PDQ Deploy/Inventory, Intune, and SCCM. - We prefer basic knowledge of network layouts and VPN clients. - We prefer experience supporting Chrome browser tools. - We prefer knowledge of asset management systems. - We prefer prior IT support experience in a call center environment. - We value a strong customer service mindset. - We value the ability to juggle multiple priorities effectively. - We need someone who can work independently or collaboratively as needed. - We expect a high level of attention to detail. - We need strong problem-solving and time-management abilities. - We prefer candidates with experience in quality assurance, call center management, business coaching, management reporting, team development, or leadership. - We require the ability to work onsite in Charlotte, NC. - We require an in-person presence at our Charlotte, NC location.