VoIP Support Technician

We are UpLync Communications, and for nearly 30 years, we have been empowering small and medium-sized businesses by delivering forward-thinking, user-friendly, and reliable telecommunications strategies. Our team consists of highly motivated individuals who are passionate about providing top-notch customer service in a relaxed environment (no formal attire required!). As a member of our team, you will play a vital role in our growth and success. We are seeking an experienced VoIP Technical Support Specialist to join us at our Lafayette headquarters. In this essential position, I will serve as the expert for our business customers, helping them maximize our hosted VoIP services. If you possess a deep understanding of IT networking and a knack for solving complex technical issues, we would love to hear from you. I appreciate the opportunity to offer a comprehensive benefits package from day one, which includes health, dental, vision, and life insurance, as well as a Health Savings Account (HSA). Additionally, our financial benefits include a 401(k) plan with a 3% non-elective employer contribution. For work-life balance, we provide three weeks of paid time off to start, along with a flexible schedule. This position will follow a standard 8-hour day shift from Monday to Friday, with typical hours from 8 a.m. to 5 p.m. Eastern, but flexibility is available. The compensation for this role will range from $45,000.00 to $50,000.00 per year. Benefits we offer include: - 401(k) - 401(k) matching - Dental insurance - Flexible schedule - Health insurance - Health savings account - Life insurance - Paid time off - Vision insurance I look forward to receiving applications from qualified candidates who meet these criteria.