IT Business Analyst

- Maintain a comprehensive understanding of the IT Delivery roadmap and ensure updates are accurately reflected in backlog tools for automated reporting - Verify that identified product and adoption KPIs can be measured within delivery activities and are integrated early in the Agile process - Understand client personas and apply insights to refine work items and ensure team alignment to customer needs - Ensure the integrity and traceability of work items as they are decomposed and refined, identifying potential gaps such as descoping risks or the need for additional requirements - Collaborate with the Product Owner and subject matter experts to articulate clear and concise user stories with precise acceptance criteria delivered timely - Provide accurate and current information to assist the Product Owner in prioritizing tasks and making high-quality decisions - Ensure that functional and non-functional requirements are well documented and accurately represented in the product backlog - Confirm that backlog items meet the Definition of Ready/Done and comply with enterprise standards for quality and planning horizons - Gather, analyze, and document data relevant to impacted processes - Engage in and apply methodologies within the product area (e.g., Customer Journey Mapping, Agile, Program Execution Framework) - Employ suitable techniques to elicit client needs (e.g., personas, story mapping) and select effective representations of requirements with full traceability - Participate in Business Analyst forums and exchange best practices - Stay updated on industry trends, technologies, and market developments - Ensure documentation, change controls, and transition activities are established for production deployments - Partner with Product Owners to manage and refine the backlog - Review acceptance criteria with engineers to ensure testability and facilitate effective automated test coverage - Collaborate with architects, software engineers, and test engineers to ensure delivered features meet expectations set by the Product Owner - Conduct process mapping and story decomposition to support appropriate planning granularity - Work with the Agile team during planning and coordinate with the Scrum Master and Product Owner on sprint deliverables - Maintain comprehensive knowledge of assigned business processes and provide suggestions for improvement - Gather requirements for user experiences, contribute to the information architecture, and partner with UXD to ensure an excellent user experience - Assess native functionality from third-party/cloud solutions and identify configuration opportunities - Assist in internal test execution, including documenting results, tracking defects, and troubleshooting issues - Keep ALM tools up to date and communicate progress, plans, and challenges during daily stand-ups