947 IT & Software Developer jobs in the US
Technology Support Specialist
$60,000 - 60,000
University of Texas at Austin
Inner Campus Drive 110, Austin
$60,000 - 60,000
Requirements
Must:
- A minimum of two years experience delivering remote technical support utilizing a ticketing system.
- Proficient in quickly grasping comprehensive knowledge of new systems to effectively train or resolve issues with users.
- Capable of providing end-user assistance and responding to inquiries through various communication channels.
- Strong verbal, interpersonal, and written communication abilities.
- Proven capability to work efficiently and collaboratively in a team-focused setting.
- Excellent organizational skills with a keen attention to detail.
- Preferred: Bachelors degree in Computer Science, Information Technology, or a comparable field, or equivalent work experience.
- Preferred: Over three years of experience using ticketing systems for technical support.
- Preferred: Demonstrated creative problem-solving capabilities.
- Preferred: Experience managing multiple tasks and projects concurrently.
- Preferred: Background in writing technical documentation.
- Preferred: Familiarity with Zoom video conferencing software.
- Preferred: Experience with the Canvas Learning Management System.
Responsibilities
- Offer exceptional customer support via phone, email, text, and chat to university personnel, faculty, OnRamps students, and instructors for various software, hardware, desktop, network, and system-related inquiries.
- Track reported issues to identify patterns and propose solutions. Create resources to enhance the OnRamps customer support knowledge base and overall customer experience.
- Participate in specific projects and initiatives as needed.
- Provide suggestions on internal and external processes, contribute to continuous improvement efforts, and engage in team meetings and professional development training sessions.
Description
We are seeking a Technology Support Specialist to join our team at the University of Texas at Austin. This role is vital in aiding university employees, faculty, OnRamps students, and instructors with their queries and challenges related to our supported systems. We offer a hybrid work environment and are committed to a collaborative atmosphere that fosters professional growth. The salary range for this position is $60,000 and is dependent on the candidates qualifications.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 947 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
D3 Security Management Systems, LYNKED Inc., Confidential, Snaplii, DependableIT Group INC, DataAnnotation, The Connect Group among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 109 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 109 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.