IT Service Center Technician

- Utilize the IT case management system to log and manage technical support tickets - Analyze and resolve technical issues efficiently - Independently determine the best resolution method based on IT service procedures, whether in-person, remotely, or through escalation - Provide technical assistance for technology-enabled learning spaces - Offer support for print services and other campus-wide initiatives - Install standardized software on university-owned computers and devices - Deploy IT equipment following university policies - Address security threats and clean infected or compromised devices - Assist with university IT asset management in coordination with property control - Execute movements of IT equipment related to office relocations - Participate in testing new devices, software tools, and applications - Support data-driven decision-making through accurate record-keeping - Document work processes and issue resolutions for future reference - Foster cross-team collaboration and knowledge sharing - Collaborate with other CITS teams and technicians in academic departments - Engage in professional development opportunities - Perform additional job-related duties and responsibilities as required