Computer Resource Specialist - Job ID 83684

- Exceptional interpersonal and communication skills to effectively engage with a diverse range of professionals and academics, whether in person, via telephone, or through email. - A strong commitment to customer service, with relevant skills and experience. - Background in collaborative teamwork to deliver professional IT support to a large, distributed user base. - Proficiency with various technologies, including both Microsoft and Apple computers, a range of software products, mobile devices, audio/video technology, web conferencing tools, and IT infrastructure systems. - Ability to manage multiple complex tasks with high attention to detail in a fast-paced environment with shifting priorities and tight deadlines. - Capability to read and interpret technical manuals, specifications, and instructions. - Eagerness to learn and adopt new technologies while developing your skillset. - Talent for creating customer-focused documentation explaining technology and various forms of written material to assist with technology use at ANR. - Experience in conducting training using various formats (in-person, video, webinars) for the ANR community. - Practical experience providing support for Apple devices such as Macs, iPads, and iPhones. - Knowledge of important applications, including MS Office, MS Active Directory, and Exchange, as well as common IT service management tools.