Computer Technician / Technicien-ne informatique

- Provide technical support to administrative staff, professors, and students - Manage user accounts for network and email systems - Maintain and update inventories of IT equipment - Install and repair audiovisual equipment for various activities and events - Diagnose and resolve issues related to software, operating systems, hardware, and other technical components - Install, verify, and update software on micro-computers - Troubleshoot micro-computers and their components - Recommend, install, and maintain servers and micro-computers - Maintain core systems, including virtual servers, antivirus, backups, and web server services - Provide basic support for institutional systems such as PaperCut and Raisers Edge - Implement IT policies and procedures - Monitor and support the operation of network components - Test and implement system changes - Document installation and user procedures - Ensure continuous operation of the universitys network infrastructure and servers - Recommend, install, and maintain network components - Monitor performance, conduct backups, and perform diagnostics and repairs - Ensure system and data security - Stay current with emerging technologies - Automate and integrate systems using programming when necessary - Promote effective use of equipment and software - Identify improvements to enhance the use of IT - Provide proactive solutions and recommendations to supervisors - Participate in short- and medium-term strategic IT planning - Attend IT representatives meetings and collaborate with University of Ottawa IT services - Identify training needs and serve as a resource for users - Adhere to any other related tasks assigned by supervisors