1706 IT & Software Developer jobs in the US
Workforce Analyst with data analysis skills
$54,600 - 79,200
United Site Services
West Navigator Drive 2929, Meridian
$54,600 - 79,200
Requirements
Must:
- Bachelors degree in business, analytics, or a related field along with relevant experience
- A minimum of 3 years experience in workforce analytics, contact center operations, or a similar arena
- Exemplary communication skills, both verbal and written, to effectively convey data insights to diverse stakeholders
- Strong analytical abilities to decipher complex data, recognize patterns, and provide actionable insights
- Meticulous attention to detail to ensure accuracy in reporting and forecasting
- Proficiency in data visualization and handling large datasets for informed decision-making
- Excellent time management skills to juggle multiple priorities in a dynamic environment
- Problem-solving orientation with the capability to evaluate scenarios and implement solutions
- High adaptability to shifting priorities, tools, and processes
- Advanced skills in Microsoft Excel, workforce management software, and analytics platforms (such as Power BI, Tableau)
- Collaborative team player with effective interpersonal skills for cross-departmental work
- Experience in project management, forecasting, and optimizing schedules for resource allocation
- Background in developing training materials and promoting workforce management best practices
Responsibilities
- Analyze and report on patterns of call/web chat arrivals, agent efficiency, and overall performance of the contact center
- Extract and examine data from contact center software, agent attendance systems, and workforce management tools
- Evaluate agent adherence to schedules and their overall performance metrics
- Create and generate ad hoc reports related to schedules, call/web chat volumes, agent performance, and other key performance indicators (KPIs)
- Ensure accuracy of production data and verify staff plan hours to enhance operational efficiency
- Work in conjunction with management to formulate and relay work/training schedules for agents
- Determine staffing requirements based on deviation reports and suggest enhancements
- Assess forecast accuracy and propose improvements to maximize project outcomes
- Document, escalate, and communicate any agent performance concerns to management
- Manage skillset allocations, agent availability in queues, and callback assignments as directed by operations leadership
- Provision agents within business systems to achieve performance maximization and recognize improvement opportunities
- Monitor real-time agent activities and alert management of unscheduled occurrences or adherence problems
- Resolve operational issues that arise from team members or other departments
- Develop and provide training for supervisors on workforce tools, practices, and processes
- Continuously create and revise work instructions and job aids for supervisors
- Perform other duties as needed
Description
At United Site Services, we are the foremost provider of comprehensive site services, committed to building partnerships that contribute to our clients project and event success. Our extensive industry expertise, outstanding process management, and commitment to corporate responsibility form the foundation of our value proposition, reinforced by effective, best-practice programs. We owe our achievements to the commitment and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and various functional experts. Each team member contributes significantly to deliver a seamless and dependable experience for our customers. By joining us, you will be part of a company that prioritizes continuous improvement, teamwork, and excellence in every facet of our operations. We offer competitive benefits for full-time employees working an average of 30 hours or more per week, including healthcare options, paid time off, and a 401(k) plan with employer match, among others. Our salary range for this position is between $54,600 and $79,200 annually.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find Business Specialist salaries in the United States here.
How many Business Specialist jobs are in the United States?
Currently, there are 1706 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the US a good place for Business Specialists?
The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
Snaplii, Novatek International, D3 Security Management Systems, Fusion Technology-LLC, AdviNOW Medical, The CCS Companies, Data Networks, Inc. among others, are currently hiring for Business roles in the United States.
The company with most openings is Jobot as they are hiring for 281 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Jobot as they are hiring for 281 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.