4185 IT & Software Developer jobs in the US
IT Help Desk Technician
$47,840 - 57,720
United IT Consultants
South State Street 215, Salt Lake City
$47,840 - 57,720
Requirements
Must:
- Proven experience in delivering IT support or help desk services with a strong grasp of troubleshooting methods across both hardware and software platforms.
- Familiarity with computer management tools such as Active Directory, SCCM, Group Policy Objects (GPO), and BMC Remedy ticketing system.
- Understanding of computer networking principles including LAN/WAN architecture, TCP/IP protocols, DNS management, VPN configuration, firewall setup, and network security solutions like Meraki.
- Proficiency in various operating systems including Microsoft Windows Server environments, Linux distributions, Windows 10/11 desktops, and macOS.
- Capability to diagnose and address issues associated with computer hardware components and peripherals.
- Exceptional communication skills combined with a customer-oriented approach to provide clear instructions and technical support.
- Strong analytical skills to swiftly and effectively discern root causes of intricate technical issues.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred but not mandatory.
Responsibilities
- Deliver timely and professional technical assistance to end-users via phone, email, or remote access, tackling hardware, software, and network-related issues.
- Resolve software challenges regarding operating systems like Windows and macOS, including applications such as Microsoft Office and enterprise tools like ServiceNow and Jira.
- Oversee computer hardware installations, upgrades, repairs, and inventory management to ensure all devices operate efficiently.
- Address computer networking challenges related to LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN links, firewalls, and network security measures using technologies like Meraki and Cisco Firepower.
- Aid in desktop support responsibilities, including user account management through Active Directory, Group Policy Objects (GPO), SCCM, and the BMC Remedy ticketing system.
- Manage and troubleshoot IT infrastructure elements such as Windows Server environments, Linux systems, and network devices to maintain stability and security.
- Educate users on best practices for operating systems (Windows and macOS), mobile devices, and remote access tools to boost productivity while protecting company data.
Description
We invite you to join our vibrant IT support team as an IT Help Desk Specialist, where your technical expertise and customer service proficiency will create seamless technology experiences throughout our organization. In this engaging role, you will be the primary point of contact for a diverse range of IT challenges, ensuring our team operates efficiently with their digital tools. Your proactive attitude will contribute to optimal IT infrastructure performance, user satisfaction, and the advancement of our companys technology initiatives. We are committed to cultivating an inclusive atmosphere that promotes innovation, teamwork, and continuous learning—enabling you to excel both professionally and personally. This position is in-person, with a pay range of $23.00 - $27.75 per hour.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4185 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
D3 Security Management Systems, The Dufresne Group (TDG), GINGER Telecom, GE Aerospace, AMZ Prep, Glotel, WARDJet LLC among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 303 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 303 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.