Enterprise Platform Technical Lead

- Design and implement multi-channel digital experiences (web, mobile, IVR) that cater to millions of members and facilitate billions of monthly interactions. - Update and enhance enterprise APIs and services utilizing REST, GraphQL, Golang, Spring Boot, along with cloud-native paradigms on AWS/OpenShift/Kubernetes. - Establish real-time and event-driven architectures (Kafka, AppSync) to foster responsive and personalized member interactions. - Collaborate with product and design teams to ensure all digital interfaces meet accessibility, usability, and performance standards. - Incorporate Adobe Analytics and other experience measurement tools to drive data-informed insights and personalization. - Outline API-first strategies, microservices architecture, and integration methodologies for expansive enterprise systems. - Develop engineering standards, development cycles, and testing practices to expedite delivery and enhance reliability. - Offer architectural guidance on AI/ML-focused personalization and frameworks that enable data-driven decision-making. - Direct modernization initiatives for legacy platforms, promoting the use of cloud-native technologies, service mesh, and reactive programming. - Prototype and implement experience management frameworks using Kubernetes, Snowflake, and vendor platforms for actionable insights. - Influence decision-making regarding technology across the organization through governance boards and executive-level collaboration. - Mentor engineers and cultivate a culture centered on simplicity, reliability, and continuous improvement. - Drive collaborative efforts across product, data science, and operations teams to ensure alignment between technology and business objectives. - Represent engineering interests in strategic discussions, advocating best practices and modernization efforts. - Identify, measure, monitor, and manage risks associated with business operations per compliance policies and procedures.