Business Process Analyst & Technical Writer

- Develop, update, and standardize TSS procedures, policies, and guidelines to align with the Front End Planning Playbook and enterprise governance model for generation projects - Conduct structured interviews and workshops with subject matter experts, project managers, and leadership to capture existing processes and identify documentation gaps - Produce high-quality process maps, swim lane diagrams, and RACI matrices that clearly articulate roles, decision points, and handoffs throughout the project lifecycle - Design and revise templates, forms, and checklists (e.g., project charters, gate-readiness assessments, risk registers) to enhance usability and ensure compliance with governance standards - Manage structured document review cycles by tracking feedback, consolidating SME insights, resolving discrepancies, and facilitating approval sign-offs from leadership - Maintain strict document control practices, including version management, change logs, approval routing, and publication on relevant platforms - Collaborate cross-functionally with project controls, engineering, operations, and PMO teams to ensure documentation accurately reflects actual workflows and organizational standards - Support the onboarding of project teams to new or revised procedures through training materials, quick-reference guides, and facilitated walkthroughs - Continuously evaluate documentation for clarity, consistency, and user-friendliness, incorporating feedback from end users and aligning with changing playbook requirements