1233 IT & Software Developer jobs in the US

Turri's Italian Foods jobs

Help desk technician - support & troubleshooting

$46,592 - 50,752
Turri's Italian Foods
23 Mile Road 31001, Chesterfield
$46,592 - 50,752
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- High school diploma or equivalent - Minimum of 2 years of experience in a help desk role - Proficiency in troubleshooting software and managing hardware - Familiarity with various operating systems, particularly Windows and Microsoft 365 - Understanding of computer networking principles, including VPNs and firewalls - Experience using help desk ticketing systems - Strong communication skills for conveying technical information to non-technical users - Ability to analyze issues quickly and develop effective solutions while remaining positive

Technologies

Active Directory
Microsoft 365
VPN
Office 365

Responsibilities

- Respond promptly to help desk tickets via our ticketing system with clear and effective solutions - Troubleshoot hardware issues related to computers, mobiles, printers, and other peripherals - Provide software support across different operating systems including Windows and Microsoft 365 - Manage computer setups, installations, configurations, and updates for optimal performance - Support IT infrastructure components like Active Directory, network switches, and network printing - Collaborate with team members to address complex issues involving hardware, operating systems, or network connectivity while upholding excellent customer service standards

Description


At Turris Italian Foods, we pride ourselves on being a leading producer of certified ready-to-eat pasta, rice, and grains across North America, serving a diverse range of clients from national restaurant chains to food service distributors. Our team is integral to the business, where we foster a culture of growth and advancement. We offer an outstanding benefits package that includes 401K matching, paid holidays, comprehensive health insurance, and additional perks at no cost to employees. Join us in a dynamic work environment where your contributions are valued, and you can develop your skills in IT support.
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