1648 IT & Software Developer jobs in the US
Telecom Voice Engineer
$68,000 - 108,000
Trigyn Technologies Inc
South Park Drive 100, Arlington
$68,000 - 108,000
Requirements
Must:
- 10 years of experience in telecommunications and networking
- Proficient in technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, and cloud solutions
- Hands-on experience with Cisco Call Manager and Microsoft Teams Phone
- Familiarity with Five9 or similar CCaaS products is preferred
- Experience within federal, state, or local government settings is also preferred
Responsibilities
- Engineer and analyze telecommunications functions, including implementation and operational support
- Configure, test, deploy, maintain, and troubleshoot cloud and on-premise telecom services
- Monitor system performance and call quality, leading resolution efforts for any identified issues
- Integrate third-party applications with Teams Phone, Five9, and other voice services
- Evaluate impacts and risks of scheduled and unforeseen service updates and alerts
- Act as a technical subject matter expert for major projects
- Provide Tier 3 support for complex incidents affecting service
- Collaborate with internal teams (e.g., security, network, AD) and managed services for implementation and troubleshooting
- Recommend, assess, develop, and advocate for new products to improve service offerings
- Lead the implementation of modifications to existing solutions
- Review and approve technical changes through the formal change management process
- Contribute to the formulation of long-term strategy
Description
We at Trigyn have an immediate opportunity for a long-term contract position as a Telecom / Voice Engineer located in Arlington, VA. This role primarily offers remote work but will occasionally require onsite presence. You will play a critical part in our Unified Communications team within the Customer Experience division of the Department of Technology Services. Our portfolio includes a diverse range of voice products such as Microsoft Teams Phone and Cisco Call Manager, among others. Trigyn is recognized for its commitment to high standards, being ISO 9001:2015, ISO 27001:2013 (ISMS), and CMMI Level 5 certified. We take pride in fostering an inclusive workplace and welcome applicants from all backgrounds.
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