400 IT & Software Developer jobs in the US
Technical Support Agent - IT Solutions
$41,600 - 41,600
TrendHR
Jefferson Street West, Sulphur Springs
$41,600 - 41,600
Requirements
Must:
- Ability to thrive in a fast-paced setting and adjust to shifting priorities
- Exceptional verbal and written communication capabilities
- Strong focus on detail and accurate documentation
- A minimum of 2 years of experience in customer service is preferred
- Previous experience in technical support is advantageous, but not essential
Technologies
Responsibilities
- Handle a large volume of incoming calls and emails from customers
- Investigate, question, and troubleshoot technical issues reported by customers to precisely determine root causes
- Assist customers with step-by-step troubleshooting methods using clear and effective communication
- Simplify and convey technical concepts and solutions to customers with varying levels of technical expertise
- Accurately document all customer interactions, troubleshooting processes, and solutions in our ticketing system
- Collaborate with team members and escalate issues when necessary
- Carry out additional responsibilities as assigned
Description
We are seeking a dedicated Technical Support Associate to offer outstanding support by addressing incoming calls and emails, troubleshooting technical challenges, and providing precise solutions. This position is perfect for individuals who thrive on problem-solving, enjoy engaging with customers, and excel in a dynamic, team-oriented atmosphere. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for continued education. Our team participates in community events and team-building activities, fostering a collaborative and enjoyable work environment. This position requires on-site work, with a commitment to a 40-hour work week, which includes a rotating Sunday shift.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 400 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, OkRx, Thales, AC Americas, IvoryCloud, NMR Consulting, MTech Systems among others, are currently hiring for Support roles in the United States.
The company with most openings is Experis as they are hiring for 30 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 30 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.