Help Desk Support Specialist

At Travel Tech Support, we specialize in delivering quick, reliable, and personalized IT solutions for small businesses in the Huntsville, AL area. From helpdesk assistance to full network management, we take pride in offering exceptional service that keeps our clients connected and confident. We are rapidly expanding and seeking a Level 2 Helpdesk Technician to join our team. This is an excellent opportunity for a talented IT professional eager to take charge of complex challenges, enhance processes, and help fulfill our mission of providing world-class support with a personal touch. As a Level 2 Helpdesk Technician with us, you will tackle advanced technical issues escalated from Level 1, interact closely with our clients to ensure their systems operate smoothly, and help document solutions while guiding junior technicians. We offer a competitive salary with performance-based bonuses, a comprehensive benefits package (health, dental, vision), paid time off, holidays, and flexible scheduling, along with ongoing training and certification reimbursement. Join us, and play a pivotal role in maintaining the smooth operation of small businesses and empowering our clients to stay connected wherever they are. If you're a problem-solver who enjoys helping others and learning new technologies, we would eagerly welcome your application.