1409 IT & Software Developer jobs in the US
Technical Support Specialist (IT)
$75,898.4 - 113,685.4
Thermo Fisher Scientific
3rd Avenue, New York + Remote (US)
$75,898.4 - 113,685.4
Requirements
Must:
- Bachelors Degree with 7-10+ years of experience in supporting laboratory automation, robotics, or complex electromechanical platforms.
- Proven capability to function independently as a technical expert while effectively collaborating with globally distributed engineering and support teams.
- Extensive knowledge in robotic systems, motion control, sensors, and system integration.
- Strong background in troubleshooting software-driven automation systems, including logging, diagnostics, and system performance assessment.
- Demonstrated ability to lead technical escalations and operate autonomously in customer settings.
- Experience in creating high-quality technical documentation and delivering formal technical training.
- Background in supporting partner service organizations or global service structures.
- Willingness to travel nationally within the U.S. up to 70% of the time.
- Must be legally authorized to work in the United States without sponsorship.
- Must successfully pass a comprehensive background check, including a drug screening.
Responsibilities
- Deliver Tier 3 / escalation-level technical support for sophisticated laboratory automation and robotic systems.
- Operate independently in scenarios requiring customer interaction and technical decision-making while coordinating remotely with global engineering and support teams.
- Conduct system-level root-cause analysis across robotics, electromechanical hardware, control software, firmware, and networking.
- Provide leadership during high-stakes customer escalations demanding advanced diagnostics and on-site technical insight.
- Serve as a technical liaison among Field Service, R&D, and Product Engineering teams.
- Lead the formulation of technical documentation, service protocols, and troubleshooting strategies.
- Design and facilitate advanced technical training for both internal teams and external partner service organizations.
- Mentor junior technical support and field service engineers.
- Contribute to product enhancement initiatives through systematic feedback, failure analysis, and design recommendations.
- Ensure adherence to quality systems, validation standards, and regulatory requirements.
Description
At Thermo Fisher Scientific, we are committed to meaningful work that has a positive global impact. We empower our teams with the necessary resources to achieve personal career aspirations while advancing scientific solutions to address some of the worlds most pressing challenges, from environmental protection to food safety and finding cures for cancer. This remote-based role as a Technical Support Specialist involves significant travel (up to 70%) to customer sites nationwide. We are particularly interested in candidates from the Northeast United States. We offer comprehensive benefits, including medical and dental plans, paid time off, retirement savings programs, and an Employee Stock Purchase Plan.
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The company with most openings is Jobot as they are hiring for 197 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 197 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.