Site IT Lead - Infrastructure & Support

- Provide leadership as the primary IT contact for the Ridgefield site and build robust partnerships with site leaders and functional stakeholders - Convert business priorities into a site-specific IT strategy that aligns with PSG IT standards, roadmaps, and governance - Maintain visibility with leadership and operational teams; proactively identify potential issues, communicate effectively, and oversee resolution - Manage site IT service performance covering workplace services, connectivity, local infrastructure, and site applications - Spearhead local incident, problem, and change management with a focus on root cause analysis and sustainable corrective measures - Coordinate escalations with enterprise/central teams and vendors, keeping stakeholders informed with proactive updates and follow-through - Schedule and carry out operationally critical changes, ensuring robust risk management during maintenance, production-impacting work, and cutovers - Ensure the successful implementation and maintenance of digital products and platforms, guaranteeing security, compliance, scalability, and supportability - Oversee platform readiness by managing infrastructure, connectivity, and access management - Lead the integration of site systems, data flows, and IT/OT connectivity when applicable - Ensure quality of technical delivery, including architecture alignment, configuration readiness, and operational support frameworks - Promote standardization and minimize customization on a site-specific basis, managing exceptions with clear remediation plans - Collaborate with Digital PPI to ensure IT delivery supports change management, adoption, and the realization of measurable value - Coordinate a joint schedule for digital initiatives, covering scope, readiness gates, dependencies, risks, and go-live criteria - Direct execution of enterprise/portfolio initiatives for Ridgefield, ensuring disciplined management of delivery milestones and clear communication of risks/issues - Validate that Ridgefield IT services and regulated systems meet GxP/CSV standards and are always audit-ready - Work with Quality and Digital Assurance to maintain high standards of validation and documentation adherence - Manage local risk visibility and technology debt, implementing timely mitigation strategies - Implement cybersecurity measures at the site, including endpoint management and access controls - Collaborate with Engineering/OT to clearly define boundaries and support models between IT and OT - Lead the development of local IT staff and oversee vendor performance, ensuring adherence to SLAs and rectifying issues as necessary - Contribute to site IT budget planning and financial forecasting while maintaining cost control