1703 IT & Software Developer jobs in the US
Field Service Engineer - HPLC/MS
$83,200 - 114,240
Thermo Fisher Scientific
Van Allen Way 5781, Carlsbad
$83,200 - 114,240
Requirements
Must:
- Bachelors degree in Life Sciences, Engineering, Electronics, or a related field
- At least 2 years of experience in customer-related maintenance, user support, and repair of analytical instruments or similar equipment
- Skilled in troubleshooting using end user manuals
- Capable of working both independently and as part of a team
- Valid drivers license
- Willingness to travel
- Experience with Thermo Fisher Scientific product lines (LC/MS, IC) is preferred
- Over 1 year of field service experience supporting instrumentation is preferred
- Familiarity with regulated environments (GMP/GLP/CLIA) and validation protocols is preferred
- Knowledge of ISO 9001/13485 standards, ESD practices, and cleanroom procedures is preferred
- Strong communication skills when dealing with customers
Responsibilities
- Conduct on-site installations, qualifications, calibrations, preventive maintenance, and repairs on instruments such as LC/MS, IC, and HPLC
- Diagnose hardware and software issues, implement corrective measures, and document solutions
- Perform instrument qualifications (IQ/OQ/PQ) and advise on regulatory and quality standards (e.g., GMP/GLP, ISO)
- Manage service tickets, oversee parts ordering/returns, and ensure accurate documentation in service systems
- Provide customer training on equipment operation, maintenance, and best practices; promote the use of digital tools and remote support
- Collaborate with Technical Support, Applications, Sales, and Product teams to address escalations
- Achieve response-time, first-time-fix, and uptime targets
- Manage toolkits, loaner equipment, and inventory while ensuring compliance with EHS safety regulations
- Contribute to knowledge base articles, service bulletins, and initiatives for continuous improvement
Description
At Unity Lab Services (ULS), we provide comprehensive laboratory services, support, and supply management—from individual instrument service to complete laboratory operations—assisting research, analytical, and clinical clients to enhance their productivity and uptime. We are currently looking for a Field Service Engineer III who will provide on-site installation, maintenance, repair, and technical support for our clinical customer in San Juan Capistrano, CA. This position allows for the opportunity to make a significant impact on customer satisfaction and operational excellence. We offer a mission-driven workplace that includes extensive training, a variety of benefits, and opportunities for professional growth.
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How many IT Support Engineer jobs are in the United States?
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Which companies are hiring for IT Support Engineer jobs in the United States?
Vortex Solution, Neptronic, D3 Security Management Systems, Levven Electronics Ltd., Evolution United States, DataAnnotation, CoStar Group among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 147 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 147 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.