1955 IT & Software Developer jobs in the US
Field Service Engineer - EM
$56,400 - 87,000
Thermo Fisher Scientific
3rd Avenue 2845, San Diego
$56,400 - 87,000
Requirements
Must:
- Bachelors degree in Electronics, Engineering, Physics, Chemistry, or a related technical field, or an equivalent combination of education and experience in electronic systems.
- Field Service Engineer I: 1+ years of practical technical experience in installing, troubleshooting, repairing, or calibrating advanced analytical equipment like SEM, TEM, FIB, or comparable systems.
- Field Service Engineer II: 3+ years of hands-on experience with installing, troubleshooting, repairing, or calibrating intricate analytical instrumentation.
- Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems with a proven track record in troubleshooting complex system-level problems.
- Possession of a valid drivers license.
- Willingness to travel up to 75% within the designated area.
- Capability to lift up to 50 lbs. and function in laboratory settings.
- Proficiency in English is essential; knowledge of additional languages is advantageous.
- Preferably possess experience with SEM, TEM, FIB, or similar advanced analytical systems.
- Familiarity with diagnosing and repairing ultra-high vacuum (UHV) systems.
- Experience with high voltage equipment.
- Strong skills in electronics and mechanical troubleshooting, with the ability to pinpoint issues down to the component level.
- Ability to read and understand technical documentation, schematics, and system diagrams.
- Outstanding customer service and communication skills.
- Strong time management and organizational abilities.
- Proficient in Microsoft Office and service management software.
- Strong analytical and problem-solving capabilities.
- Ability to work autonomously in a field-focused environment.
- Capacity to train and assist customers in system operation.
- Experience in documenting service activities and generating detailed reports.
- Demonstrated adherence to safety protocols and commitment to quality standards.
- Proven success in contributing to customer satisfaction goals.
Responsibilities
- Install, maintain, repair, and calibrate electron microscopy systems, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB) systems.
- Conduct routine preventive maintenance to ensure systems perform optimally.
- Troubleshoot and diagnose complex system issues, focusing on electronics, vacuum systems, high voltage components, and integrated software.
- Provide technical support to customers and collaborate with fellow field service engineers to address service challenges.
- Build strong relationships with customers, ensuring a high level of satisfaction and system uptime.
- Travel to customer sites to install equipment, perform repairs, and assist in system operations.
- Document service activities and submit detailed field service reports.
- Offer training and technical guidance to customers regarding system operation and maintenance.
- Adhere to safety procedures and quality standards while servicing equipment in laboratory settings.
- Provide feedback to engineering, product quality, and service leadership teams to foster continuous product improvement.
- Assist with updates to technical documentation and service procedures.
- For more experienced roles, responsibilities may extend to mentoring junior engineers, leading complex installations, and acting as a technical escalation resource within the service team.
Description
At Thermo Fisher Scientific, we are part of a curious team dedicated to exploration and discovery. With revenues exceeding $40 billion and the highest investment in R&D in the industry, we equip our employees with the necessary resources and opportunities to make impactful contributions globally. Our Materials and Structural Analysis Division (MSD) Electron Microscopy (EM) business empowers our customers to uncover vital answers that speed up groundbreaking discoveries, potentially changing the world. We are expanding our Field Service Engineering team and are hiring for various levels (Field Service Engineer I, II, and III), offering site-based positions in Fremont, CA, as well as remote opportunities supporting San Diego, CA.
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Which companies are hiring for IT Support Engineer jobs in the United States?
Sequoia Software, D3 Security Management Systems, Snaplii, Cobmex® Apparel Inc., KUBRA, Nurse Next Door, Allied Technical Solutions among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.