Engineering Manager (Quality Optimization)

- Deliver the utmost quality of service to customers at all times. - Promptly and effectively address guest complaints and needs. - Display a comprehensive understanding of emergency and safety protocols. - React to all emergency situations and be prepared to assist. - Manage the ordering of supplies, tools, and equipment while maintaining appropriate par levels according to corporate department standards. - Support, maintain, and execute the department's back-of-house preventive maintenance program. - Assist in additional duties as assigned and serve as the “Building Manager” as needed while ensuring maintenance and repairs of the building's interior and exterior. - Confidently represent and support the Chief Engineer in their absence to ownership, corporate executive leadership, contractors, or other department heads. - Develop and enforce a preventive maintenance program for back-of-house areas. - Formulate and enforce a preventive maintenance program for building mechanical equipment. - Review, adhere to, and comprehend all safety procedures. - Conduct maintenance checks on equipment and maintain proper logs. - Attend Daily Operations Meetings. - Supervise and train all Engineering staff on Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention. - Ensure cleanliness and organization of all workspaces, shops, and storage areas. - Train and supervise Building Managers on their daily, weekly, monthly, and yearly responsibilities. - Evaluate Building Managers as necessary in coordination with HR. - Ensure maintenance and obtain all required licenses per regulations from NYC, NY State, and other necessary government agencies. - Manage staff performance and follow up with corrective actions as needed. - Follow all established work rules, procedures, and policies, including those within the employee handbook. - Navigate union-related issues effectively. - Contribute to developing and executing strategies for the upkeep of property, equipment, grounds, and other assets in a safe, functional state. - Ensure compliance with all local, state, and federal laws. - Oversee that all emergency and life safety equipment and systems are inspected, tested, and certified according to Highgate Hotel standards. - Actively engage in energy conservation initiatives. - Respond immediately to all alarms to identify exact locations and causes, determine emergency status, and inform the Front Desk; take immediate action as necessary. - Support and engage in all Highgate Hotel programs. - Lead or participate in the Highgate Hotel Safety Committee.