Engineering Manager - COQ Q99/Q01

- Deliver unparalleled service to guests at all times. - Address guest complaints and requests promptly and effectively. - Maintain comprehensive knowledge of emergency protocols and safety measures. - Respond to emergencies competently and be ready to assist. - Oversee the procurement of supplies, tools, and equipment, ensuring compliance with corporate standards. - Support and execute the departments back-of-house preventive maintenance strategy. - Carry out additional tasks as assigned and take on the role of Building Manager as necessary while ensuring upkeep of the buildings interior and exterior. - Act confidently on behalf of the Chief Engineer in their absence, interacting with ownership, corporate executives, contractors, and other department leaders. - Develop and implement preventive maintenance programs for both back-of-house areas and mechanical equipment throughout the premises. - Adhere to and thoroughly understand all safety protocols (e.g., LOTO). - Perform routine maintenance evaluations and accurately log findings. - Participate in Daily Operations Meetings. - Supervise and train engineering staff in customer service, empowerment, standard operating procedures, and loss prevention. - Ensure cleanliness and organization in all work areas, workshops, and storage spaces. - Train and guide Building Managers on their daily, weekly, monthly, and yearly responsibilities. - Conduct evaluations of Building Managers as needed and coordinate with HR. - Maintain compliance with all necessary licensure as required by NYC, NY State, and other governing bodies relevant to the buildings operations. - Direct staffing and performance evaluations, ensuring corrective actions are taken when necessary. - Follow all established company policies, procedures, and regulations, including those detailed in the employee handbook. - Navigate issues related to union matters effectively. - Assist in formulating and executing maintenance strategies for property, equipment, grounds, and other assets to ensure safety and quality standards are upheld. - Guarantee compliance with all local, state, and federal regulations applicable to the hotel. - Ensure routine inspection, testing, and certification of all emergency and life safety equipment per Highgate Hotel standards. - Actively engage in energy conservation initiatives. - Respond immediately to all alarms to determine location and cause, assess emergency status, and inform the Front Desk, taking necessary actions. - Support and engage with all Highgate Hotel initiatives. - Lead and/or participate in the Highgate Hotel Safety Committee.