Technology Support Specialist

- Provide daily technical support for the Museums staff-facing and guest-facing technology systems. - Ensure smooth operation of ticketing platforms, digital experiences, computers, networks, and event technologies. - Act as a primary problem-solver, promptly responding to technology-related issues and assisting with the setup and maintenance of equipment. - Escalate more complex challenges to appropriate internal resources or external vendors as necessary. - Collaborate closely with other technology team members and maintain a complementary schedule for consistent coverage. - Oversee the operation of the Museums ticketing system, including configuring tickets, managing schedules, promotions, and troubleshooting access or transaction issues. - Create, test, publish, modify, and monitor admissions and events tickets for the website and Point-of-Sale system. - Communicate regularly with the ticketing platform and oversee integrations with third-party sources (e.g., Groupon). - Set up, test, and modify discount codes and ensure a seamless ticketing and guest experience by working with frontline staff and vendors. - Develop and maintain standard operating procedures for system support and lead training sessions for other team members. - Provide operational assistance for meetings, events, and programs, including equipment setup and takedown. - Support daily operations of digital experiences and interactive exhibits through testing, troubleshooting, and equipment maintenance. - Assist with AV and digital systems in galleries and public programs as directed by senior staff. - Participate in internal planning meetings related to events or exhibitions as needed. - Offer technical support to staff and volunteers, serving as the first contact for technology inquiries and concerns. - Troubleshoot and address routine hardware, software, and connectivity issues through repairs or coordination with teammates. - Assist with the installation, configuration, and updates of computers, peripherals, and software applications. - Manage user accounts, access, and permissions in collaboration with senior technology staff while adhering to established procedures. - Maintain comprehensive documentation of technology assets, support activities, and equipment. - Escalate concerns as necessary and keep supervisors and colleagues informed about ongoing issues. - Conduct preventative maintenance tasks and regular system checks to assure stable operations. - Assist in training end users on the basic functionality of systems, software, and equipment. - Provide basic support for widely-used software and systems, including Microsoft Office 365 and ticketing applications. - Coordinate with the Museums Managed Service Provider and other vendors to submit support requests and monitor issue resolution. - Review support tickets to identify recurring problems and enhance efficiency and user experience. - Adhere to established standard operating procedures concerning technology use, security, file management, and data protection.