1818 IT & Software Developer jobs in the US
IT Help Desk Technician
$52,000 - 72,800
The Connect Group
Broadwater Avenue 3, Billings
$52,000 - 72,800
Requirements
Must:
- Proven experience in providing technical support within a help desk or field technician capacity
- Strong understanding of desktop support processes and procedures
- Comprehensive knowledge of computer hardware and troubleshooting methods for desktops, laptops, mobile devices, printers, and peripherals
- Familiarity with various operating systems, especially Windows (Windows 10/11), with significant experience in Microsoft Office suite
- Practical experience in managing computer networks including LAN/WAN setups, TCP/IP configurations, DNS management, VPNs, firewalls (e.g., Watchguard), and network security best practices
- Proficiency with IT management tools such as Connectwise and GPO administration, along with remote support platforms like Screen Connect and NinjaOne
- Excellent communication skills to convey technical concepts effectively to non-technical users while maintaining high standards of customer service
- Capacity to analyze intricate problems swiftly and devise effective solutions in a dynamic environment
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not mandatory
Responsibilities
- Provide extensive technical support to end-users through help desk tickets, phone inquiries, and on-site engagements, resolving issues related to hardware, software, and network access
- Diagnose and address software challenges across various operating systems, ensuring minimal service interruption
- Oversee the performance and security of computer hardware, including desktops, laptops, mobile devices, printers, and various peripherals
- Assist in managing computer assets by conducting software installations, updates, configurations, and tracking using tools like Connectwise
- Facilitate network administration tasks such as setting up and maintaining LAN, VPN, DNS, TCP/IP protocols, firewall configurations like Meraki, and network security protocols
- Monitor IT infrastructure components, including Windows Server environments, Active Directory, and DHCP, utilizing Connectwise Manage for ticketing and NinjaOne for tracking
- Collaborate with team members to review system logs and diagnose intricate technical issues, identifying root causes and implementing effective remediations
Description
At our company, we invite you to join our enthusiastic team as an IT Field/Help Desk Technician, playing a crucial role within our technology support network. In this vibrant position, you will provide exceptional technical assistance to users across multiple locations, ensuring seamless performance of hardware, software, and network systems. Your proactive approach will be key in swiftly resolving issues, enhancing user experience, and safeguarding the integrity of our IT infrastructure. This role offers a unique opportunity to elevate your skills within a fast-paced environment while making a significant contribution to our operational activities. We are committed to fostering your professional development through continuous learning opportunities in a collaborative atmosphere where innovation is encouraged.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1818 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Turing, micro1, Consultation Devpresso Inc, iCarCover, Inc., Diamond Wipes International, Elite Insurance Partners, America's Thrift Stores among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 137 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 137 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.