Computer Science Curriculum & IT Support Specialist

- Create, enhance, and deliver engaging computer science curriculum materials that align with industry standards and educational best practices. - Instruct computer science classes for students in 3rd to 5th grades. - Provide thorough IT support to staff and students, efficiently resolving hardware, software, network, and operating system issues. - Manage computer hardware such as desktops, laptops, mobile devices, and peripherals to ensure optimal functioning and security. - Assist with troubleshooting software for applications like Microsoft Office, various operating systems, and specialized educational tools. - Oversee and manage IT infrastructure elements including Local Area Network (LAN), Wide Area Network (WAN), Virtual Private Networks (VPNs), firewalls, Domain Name System (DNS), Active Directory, TCP/IP protocols, and network security measures like Meraki devices. - Help deploy and manage enterprise tools such as SCCM, GPO, BMC Remedy, ServiceNow, Jira, and other platforms to enhance support processes. - Conduct periodic analysis of system logs and network performance metrics to proactively identify issues and initiate effective solutions. - Work in tandem with cross-functional teams to ensure robust network management, including TCP/IP configuration, DNS supervision, LAN/WAN troubleshooting, and security improvements. - Provide user training on operating systems, mobile device management, VPN access, firewall settings, and other IT-related subjects to foster user independence.