Salesforce business systems analyst

- Collaborate with business stakeholders to collect, document, and refine requirements for enhancements, new features, and process improvements - Convert business needs into functional specifications, user stories, and acceptance criteria - Manage the complete development lifecycle, including design, coding, testing, sign-off, deployment, and documentation - Assist with Salesforce administrative tasks such as managing users, roles, profiles, and permission sets - Create and maintain workflows, validation rules, page layouts, and custom fields - Configure dashboards, reports, and list views - Sustain data quality through deduplication, imports, and governance practices - Work with Salesforce developers to design and implement scalable solutions - Conduct system testing, coordinate User Acceptance Testing (UAT), and ensure smooth deployment of new features - Troubleshoot issues, perform root cause analysis, and devise long-term solutions - Maintain documentation for system configurations, processes, and release notes - Monitor Salesforce releases and suggest relevant new features or improvements - Provide training, support, and guidance to end users to promote adoption and best practices - Maintain consistent attendance according to an established schedule - Adhere to CCS and department policies while working onsite/in-office