744 IT & Software Developer jobs in the US
Technical Support Specialist - In-Person
$35,000 - 55,000
Teleperformance USA
West 84th Street 3450, Hialeah
$35,000 - 55,000
Requirements
Must:
We require a high school diploma or an equivalent qualification. You should have a minimum of six months of customer service experience. Candidates must be at least 18 years of age and possess the ability to type no less than 25 words per minute. Comfort with desktop computer systems and a general understanding of Windows-based systems are essential. While customer service and/or sales experience is preferred, a college degree is a plus but not mandatory.
Responsibilities
As a Technical Support Representative, my team and I expect you to find creative solutions to various questions, issues, and concerns. You will provide frontline, first-level technical assistance for consumers, specifically related to client-specific high-speed internet services to ensure an outstanding customer experience. Your duties will include resolving technical problems in a fast-paced, customer-facing environment, troubleshooting and assisting with service and/or device-related issues, particularly around internet connectivity and performance. You will also deliver support for issues related to operating systems, PCs, and browser configurations. It is important to demonstrate advanced product knowledge, aiming to resolve customer issues during the first interaction whenever possible. Additionally, you’ll manage a trouble ticket system for user issues, show patience and friendliness towards customers, and comply with all work schedule assignments while adhering to our company's policies.
Description
At TP, we pride ourselves on being a global, digital business services company that empowers the world's top brands to optimize their operations sustainably. With a diverse team of over 500,000 individuals proficient in more than 300 languages, our vast presence enables us to make a positive impact in our communities and the environment. We offer competitive wages, full benefits including medical, dental, and vision coverage, as well as paid training and time off. Our balanced blend of high-tech solutions and deep industry expertise makes lives easier, swifter, and safer. Joining our team means you will be a vital player in responding to customer inquiries and innovatively addressing their needs while working in a collaborative and engaging environment. Every day will present new opportunities as you interact with a variety of people and develop your potential. We are proud of our growth stories, like that of our Chief Client Officer who began her journey with TP as an agent, exemplifying that at TP, the possibilities are endless!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 744 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, bunny.net, Giesecke+Devrient, AJM INTERNATIONAL LTD., Confidential, WWC Professional Corporation, Summit-Tek, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 136 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 136 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.