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TechHeights jobs

IT Support Specialist

$62,400 - 72,800
TechHeights
Commerce 230, Irvine
$62,400 - 72,800
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I have proven experience in desktop support and technical support roles, ideally within a managed services setting. - I possess strong knowledge of operating systems, including Windows, Mac OS, and Linux. - I demonstrate excellent customer service skills focused on client satisfaction. - I am capable of communicating complex technical concepts clearly to non-technical users. - I have significant experience with Office 365 and the Outlook application. - Familiarity with Cisco Meraki firewall management and VPN technologies is a plus. - I have strong problem-solving abilities with attention to detail. - Relevant certifications such as CompTIA A+, CompTIA Security+, Network+, or equivalent are preferred.

Technologies

Active Directory
Firewall
Microsoft 365
Office 365
VPN

Responsibilities

- I provide advanced technical support for desktop, server, and network issues, ensuring prompt resolution. - I manage and maintain operating systems, including both Windows and Mac OS environments. - I perform server administration, troubleshooting, and maintenance for Windows-based settings. - I administer and uphold Active Directory (AD), group policies, and file/folder permissions. - I deliver robust troubleshooting and management of Microsoft 365 services, including Exchange Online, SharePoint, and OneDrive. - I implement and oversee cybersecurity measures, such as EDR, MDR, ITDR, encryption, and VPN configurations, to safeguard client networks. - I utilize Autotask and Datto for tracking tickets, issues, and alerts. - I configure, install, and support enterprise applications, such as QuickBooks, SolidWorks, Adobe, and BlueBeam. - I conduct regular system audits to ensure optimal performance and compliance with security standards. - I handle escalations from junior staff regarding technical and cybersecurity concerns. - I stay informed about the latest technology trends to suggest enhancements for client systems. - I communicate effectively with clients to understand their IT requirements and deliver tailored solutions.

Description


At TechHeights, we are a premier Managed IT Services company located in Orange County dedicated to supporting small and mid-sized businesses with holistic technical solutions. Our mission is to empower our clients through innovative technology and outstanding service. As a Senior IT Specialist on our team, I will play a critical role in providing high-quality technical and cybersecurity support to our clients. This position is essential for ensuring the seamless operation of IT systems, directly contributing to our commitment to excellence in service. If I am ready to elevate my IT career with TechHeights, I would be encouraged to apply and join this dynamic team. Job Type: Full-time Pay: $30.00 - $35.00 per hour Benefits: - 401(k) - Health insurance - Paid time off Schedule: - 8-hour shift Experience: - IT Support: 3 years (Preferred) License/Certification: - Microsoft Office Specialist (Required) - Microsoft Certified: Azure Fundamentals (Required) - Microsoft Identity and Access Administrator Associate (Required) Ability to Commute: - Irvine, CA 92602 (Required) Ability to Relocate: - Relocate to Irvine, CA 92602 before starting work (Required) Work Location: In-person
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You can find IT Support Engineer salaries in the United States here.

How many IT Support Engineer jobs are in the United States?

Currently, there are 909 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the US a good place for IT Support Engineers?

The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the United States?

Sperasoft, Bain Magique, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc. among others, are currently hiring for Support roles in the United States.

The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.