1681 IT & Software Developer jobs in the US
Help Desk Specialist/Desktop Support Technician
$80,000 - 110,000
Tech Providers Inc.
South 22nd Avenue, Phoenix + Remote
$80,000 - 110,000
Requirements
Must:
- Intermediate knowledge of hardware components such as motherboards, CPUs, DVDs/CD-RWs, printers, etc.
- Proficiency in Microsoft Office 365 and Windows 11.
- Intermediate experience in customer service within a Technical Help Desk or Data Center/NOC environment.
- Familiarity with computer operations procedures, operating systems, and platforms.
- Understanding of current techniques and capabilities related to personal computers, local area networks, and wide area networks.
- Exceptional customer service abilities.
- Strong written and verbal communication skills.
- Experience in Windows PC support (preferred).
- Background in a Help Desk environment (preferred).
- Minimum of 6 months of relevant experience.
- High School Diploma or GED is mandatory.
Responsibilities
- Address user calls concerning PC software, hardware, and server application issues.
- Create Work Orders utilizing the Avanti ITSM tracking system.
- Operate and monitor all computer systems, networks, and peripherals in the Network Operations Center.
- Assist in managing the resolution of application/software system issues that affect production.
- Reset network and/or application passwords as required.
- Use Avanti ITSM for remote access and management of desktop and laptop systems.
- Potentially employ additional applications for remote computer management.
- Maintain communication with users regarding operational and production issues.
- Support Senior/Lead Help Desk Analysts and/or Technical Support personnel upon request.
- Document and track Information Technology production issues thoroughly.
- Ensure physical presence at the work site to complete assigned tasks at scheduled times as directed by the supervisor.
Description
We are looking for a dedicated Help Desk Specialist/Desktop Support professional to join our team in Phoenix, AZ. This is an onsite role with a contract duration of 6+ months and a high likelihood of extension. You will be the first point of contact for technical support, helping to troubleshoot and resolve various technology issues involving user equipment and network endpoints. We value excellent communication and customer service skills in our team members, and we offer a collaborative work environment where you can significantly contribute to our operational success.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1681 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Novatek International, Dulcedo Management, CA Tuning, Archon Systems Inc, DataAnnotation, Tek84 Inc., HireRight among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 277 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 277 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.